Forum Discussion
Failed – No file when downloading files from SCORM
Hello! I'm experiencing an issue with file attachments in SCORMs from Rise. Previous files we attached (years ago) still work fine, but new ones cannot be downloaded. Google Chrome says "Failed –...
Hi Peter. Sorry to hear that you are unable to download files from your Rise 360 course. Not to worry, I am here to help. I created a test word file called TestfileÅÄÖ and uploaded it into an attachment block. I previewed my course in Rise 360 and took the course in SCORM Cloud, and I was able to download the file without any issues. To help troubleshoot this more, could you provide me with the following?
1. Can you tell me the file name of one of your files?
2. Are your files word documents or something else?
3. What browser and operating system are you using?
To confirm, if you remove the letters Å, Ä, or Ö in the filename, it fixes the issue?
