Forum Discussion
Feedback Master Does Not Work
Alyssa Gomez helped me with a problem with the master slide on this project, and the feeback master is an even bigger problem: I have spent many hours trying to format feedback masters, and although the masters look correct when I go into Feedback Master view (see attached Correct Feedback.png and the first slide in the attached .story file), new quiz slides are created with feedback layers that use the background from the regular master slides, and text boxes that make no sense at all (see attached Wrong Feedback.png). I then have to manually reformat every aspect of every feedback layer on dozens of quiz slides.
How can I get what appears in the feedback master slides to correctly appear in the layers of new quiz slides? Using Storyline 3.
This doesn't appear to be fixed in 360. I can still never get a button on the master feedback slide, with states, to stick on the actual feedback slides.
Sometimes too, I change a setting such as line weight and the type of button changes. eg. from a very rounded button, to a square button. Very frustrating.Hi Alan,
I'm sorry that you're still running into trouble, but we're here to help! The issue that Katie and Lauren mentioned being fixed in the latest updates was specific to fonts and text formatting, but it sounds like you're having trouble specifically with the formatting of buttons.
I'd love to take a look at your .story file to narrow in on the issue. Are you able to share a copy of your file with us? If so, you can upload at this link using the Add Attachment button or you always have an option to share privately with our Support Engineers. Either way, we'll delete it when done testing.
Sorry for the delay, please see the sample storyline file.
On the feedback master, the Hover state of the 'continue' button is red. On the Feedback slide layer, it is blue.Hi There,
Thank you for sharing a sample file!
I tested the file to see if I could replicate what you are seeing but I am having a hard time making that happen. After adjusting the Feedback Master button color to red, it remained that way throughout the slide. Even after saving and closing the file, the button color/size/shape remained the same:
Does this still appear to be happening in your courses? If you are able to share a Peek 360 of what you are seeing, that would help out a lot!
Please let me know if you have any questions!
I'm having issues with the button states and font styles working correctly when I apply feedback master layers. I'm trying to create a custom Storyline project shell. To that end, I have inserted the Opportunity theme, created a custom color theme and applied it, and created a custom font theme and applied it. I created three different feedback masters (1,2, and 3 - 4 and 5 were part of the Opportunity theme) and when I try to apply them to the existing feedback layers in the Opportunity theme, either the font is different (different style) or the button states are different (button shape, button fill, button outline).
In the attached example you can see where I applied feedback master 1 layers to slide 1.20 and the button states are not the same. I also applied feedback master 2 layers to slide 1.21 and the button states are off as are some of the fonts (bold where it's not in the master and a different font type). To further complicate this, if I try applying feedback master 1 layers to slide 1.21 it has even different issues than when I apply them to slide 1.20. I'm guessing it may have something to do with the properties of the slide I'm applying these layers to, but I have no idea. This also seems to be counter intuitive to the whole idea and reasoning behind having master feedback layers that you can apply.
Hi Heather,
Did you ever hear back about your issues with feedback masters? I am using release Jun20 and the only way I can get feedback masters to work is to delete all buttons, text, and text boxes from the master, because only the background actually acts like a master.
What I then have to do is delete any content of each layer of the quiz I am creating, then copy/paste the content of each layer, one at a time, of a good quiz.
If you have learned or been given a better workaround, I'd love to hear it.
Thanks,
rickHi Rick,
I do not have a solution and had to do the same copy/paste workaround as you, which in my mind defeats the purpose of having a feedback master. Articulate contacted me via email and opened a case number to look into the issue. It was passed around in February and March and I haven't heard anything since. Your message just prompted me to follow-up. If there's anything to share I'll post it here.
Heather
Hi Heather,
Thanks for reaching out and letting us know what you're running into. I jumped into your file and can confirm the feedback master buttons did not apply correctly. Once I deleted the slide layer elements and re-applied, the button showed up blue as expected from the master.
I've opened a case with our Support Engineers for you so we can take a closer look at the button issue and take a look at the font application as well. Once they're done testing, they'll reach out and provide you with next steps. Be on the lookout for a response soon!
Hi Ren, please also take into account "feedback by answer choice". To include different feedback for each answer choice, you HAVE to use the form view. However, form view in Storyline 360 still automatically applies default formatting, even though that formatting doesn't exist anywhere else.
Thanks Ren,
And please let the support engineers know that artifact buttons appear mysteriously after they have been deleted in master view. It seems random, but this is so messed up I haven't had the time to develop a proper bug report to explain exactly how the problem happened. There are just a bunch of bugs that seem to stack up on each other.
Hello,
Two questions:
1. I am trying to change font colours on my feedback master, but the old (green) colour won't be changed for the new (blue) colour.How should I make this work?
2. My co-workers are starting to use AS as well. How can I make sure we all use the same templates? As everybody should save the file on and work from the C-disk on their computers.
Attached is a simple project in start up phase for the feedback slide question.
Thanks,
Kind regards, Michel Koster
Hi Michel,
Thanks for reaching out and sharing your file! I'm happy to help troubleshoot your questions:
I am trying to change font colors on my feedback master, but the old (green) color won't be changed for the new (blue) color. How should I make this work?
Can you confirm whether you are referring to the feedback master or the slide master? I looked through your course and the only slide I saw that had a green title was a slide that pointed to a slide master.
Unfortunately, we do have a bug in Storyline where the layout does not inherit the format of the textbox in the parent slide master. To work around this, you can re-format the layout master to be blue, and that should help when creating a new slide.
My co-workers are starting to use AS as well. How can I make sure we all use the same templates? As everybody should save the file on and work from the C-disk on their computers.
If you have a network drive, you can feel free to store Storyline files there, as long as you save them to your desktop when opening the file. These tips will help:
Bonus tip ☞ If your file is strictly for template use as a base for your co-workers, feel free to save the file as a *.storytemplate.
I hope these resources help! Let me know if you have further questions!
Hi Ren,
Thank you for replying.
The tips for collaborative workflow are usefull as well as well as preventing corruption of files (I came accross while reading the workflow article).
Also tried using the Custom templates. Unfortunately the template does not seem to include the story size and the Player, making the use of the template less useful than re-using a story by deleting all slides. Or am I missing something?
Your tip for changing the Slide master is exactly what I have done (before sending the file), however when you add a 'graded question' it will have green text instead of blue.
Some more help would be appreciated.
Thanks.
Thanks for the additional testing Michel.
I saved your .story file as a template and both the custom story size and your custom player are retained. I've attached it below.
I also took a look at adding a question slide both directly from the layout and as a graded question slide and the blue title text is retaining. I recorded a brief Peek 360 video here, but I did remove those additional slides prior to sharing the attached template.
Awesome!
The graded question is now blue, so already an improvement, however the feedback slides are still showing as green text for me. Filling in correct and incorrect text in the form view results in green text.
I made the template colours, story size and players long ago in AS1, upgraded to AS2 and later to AS3. In AS3 we changed the colours because of our company colours changing.
Could it be the file was corrupt somehow?
Because as far as I can see, you did exactly what I did. Could you please look into the feedback slide as well?
