Hi,
I've published a Rise course to "Review" but some of the comments my colleagues are making are not shown in the FEEDBACK area. I receive email notifications with their feedback, but then I open the course in Review and see nothing...Is someone experimenting the same issue?
It has also happened that someone makes a comment and then that comment disappears for them...
Thanks a lot,
Hi Backbae,
Are you publishing new copies of your Rise course while users are commenting? That could mean the comments are not on the "current version" when you go to view it.
We've also reported an issue to our team where if you are publishing a new version and I'm commenting at the same time but have yet to press Enter to save it, that Review page will refresh and the comment may be gone. I'll let you know once I have an update on that possible bug!
Ah, that's what happened, then! Now I can see the comments if I select the previous versions...
Thanks a lot!
No problem Backbase and glad you found the comments!
Hello, is it also possible the user deleted the comment after posting it. Would it not be removed from emails?
Lisa
Hi Lisa, the email will still be there even if the user deleted the comment.
Unfortunately, the emails don't show the screenshot of where the reviewer was on the page, so depending on how they wrote it, the author won't know where the edit goes.
I had this happen to me yesterday and it's still happening today. All reviewers were given the same link. I got emails on each and every comment posted. However, all the posts from one of my reviewers is not showing up on the Review nor the Feedback tabs in Review 360. They were not deleted or resolved or anything. I got on a video call with him and had him enter a comment while I was watching him. Also, all his other posts were showing up on his screen I noticed. When he clicked the Post button on the test comment he entered, it never displayed on my end in the Feedback nor Review tabs even when Refresh screen was clicked multiple times. I had someone else test theirs in the same way and theirs displayed immediately with a screen refresh. Why would one person's comments not be showing up as feedback on my end? The emails do not have the screenshot, so I can't just go on what is said because it doesn't show me where the edit should go.
Hi Tracey! I understand you are not seeing the comments of a reviewer in Review 360. I have opened a support case (03311912) for you so that our engineers can take a closer look at what's going on. Expect our team to reach out to you soon.
I'm having the same issue - I only have ONE version of a module published. I WAS seeing the feedback comments earlier today, but the last few comments I received an email about are not showing in the review module. I only know about them because I got the emails. I have never seen this happen before.
Hello,
Our team is also experiencing this issue; it makes it very challenging to ensure our content is correct and/or updates have been made. Are there any work arounds or any progress on the fix?
Hi,
I'm having this issue too. I have emails with comments on but when I go to the file, it tells me there are no comments.
Hi Jacqueline,
Sorry to hear that you ran into a similar issue. I went ahead and opened a support case on your behalf so we can get you in touch with our support engineers. Someone from our team will be in touch shortly!
Hello! Add me to the list--I've run into this same issue over the past week with a specific course. I have not published a new version since these feedback comments were received.
Hi Karen,
I'm sorry you're not seeing the comments on your Rise course! I have opened a case on your behalf. You should be hearing from our support engineers within one business day but usually sooner.
Thanks for reaching out!
