Hi, I have created a course and the font is changing any time I try to preview a slide or publish the file. The font is Interstate ExtraLight. I have tried: -deleting/re-creating the affected text boxes -Uninstalled/reinstalled Storyline -Re-installed the font family on my computer I then realized that it is not doing this in any other courses. I have attached the file and was hoping someone could tell me what is going on with this font. Examples of this font can be found on 1.1 and all of 3. I also noticed that Interstate Regular does not look right on 1.2. Thanks! Lindsey

Thanks for sharing those fonts, Lindsey! Take a Peek here at how your course looks from my computer. Is that similar to what you're seeing? If not, could you record a Peek or share screenshots of how the slides look on your end?

Thank you for the video. I have attached screenshots of what I am seeing. This also happens once the file has been published as a SCORM file and uploaded into our LMS. It appears this way on my colleagues computers as well.

Hi Lindsey, Thanks for those screenshots! I was trying to isolate what could be different about your set up than Alyssa's (as her example looked good to me). Do you know what update of Storyline 360 you're using? The easiest way to check is to view the Help tab -> About Articulate Storyline. You're looking for Build 3.13.15006.0. Also, have you tested with/without using modern text to see if it behave differently? Also, you showed it in preview, but how does it appear in publish for you?

Thank you! I took off "use modern text" and it is working. Thanks! Lindsey

Font changing when in preview/published

LindseyMorris
Community Member
7 years ago
Hi, I just wanted to give you an update. I am building a brand new course in Storyline 3 and had the same issue today. Same font, Interstate extralight. Un-checking the modern text box fixed the issue again.
LeslieMcKerchie
Staff
7 years ago
Thanks for popping back in to share Lindsey.

Our team has been testing this one and we'll be sure to update you here when we can.
RockHymas
Staff
7 years ago
Hey Lindsey, thanks again for the report. I've got a fix that I believe will take care of this for you, and it should be going out in the next updates of both Storyline 360 and Storyline 3.
RockHymas
Staff
7 years ago
Oops, I spoke too soon. We found some issues with the fix and will need to investigate further, so it probably won't make it in the next update.

Still digging!
AshleyT-Pollard
Staff
7 years ago
Hi Lindsey,

Thanks for your patience! That issue Rock mentioned before is now fixed!

As a reminder, the issue folks were running into was that modern text would become invisible in the Storyline editor, but would still show when previewed or published. We've implemented a fix in the latest update of Storyline 360.

Take a look at the release notes here for some more detail and you can update by launching the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

Thanks again for sharing those examples, that really helped us track it down!
NateHerrema-5ff
Community Member
6 years ago
Storyline is changing my font type when I preview. I'm on the latest version.
AlyssaGomez
Staff
6 years ago
Hey Nate!

It sounds like you're using Storyline 360 Update 29, is that right?

Do you notice a difference if you enable or disable Modern Text Rendering?
BethBernhardt
Community Member
5 years ago
Thank you, disabling modern text rendering worked for me.
LindsayMaisel
Community Member
3 years ago
I am having the same issues with displaying text in preview vs. on screen. I have enabled/disabled modern text and it's still not performing right.
LeslieMcKerchie
Staff
3 years ago
Hi Lindsay,

I appreciate you reaching out and sharing that you're experiencing a similar issue. Thank you for contacting our support team as well, and I'm glad that John Carlo was able to help.