Forum Discussion
Fonts change to Times New Roman when course is published from Rise
Hello,
No matter what type of font I use (system, custom, Articulate, etc.) when I publish the course to view for web only, it replaces the fonts I choose with Times New Roman.
I built the course in Chrome on the PC side of my iMac (split using Parallels). It doesn't replace the font when I publish to Review. I've viewed it in Chrome, Safari, and IE and it shows up with TNR instead of the fonts I chose every time.
When I publish a SCORM file and put it on the LMS, it has the correct fonts in it. So the problem is just when published for web.
How can I make sure it keeps the fonts I selected when published to the web?
Thanks for your help!
It maybe your server does have the mime type for web fonts enabled.
Hi Phil,
Thanks for the reply. I don't want to sound like a dummy, but what is a mime type and how can I get it enabled for web fonts?
Thanks!
Hi Ken,
Perhaps this reply from a fellow community member will get you headed in the right direction.
I think that just might be the help I need. Thanks!
So I just tried publishing this on a Mac instead of a PC, to avoid the problem with Windows 10, but it still replaced my font with TNR. Am I missing something from that thread? Do I need to create it from scratch on a Mac instead of just publish from a Mac to avoid the issue? Or that other thread said they were fixing it on each individual computer. Do I need to get with someone at Articulate so they can fix it on my specific computer?
Thanks!
Hi Ken,
Are you uploading this to your website or testing it locally? Also, when you view the output, is it all browsers that display the change in font?
If you'd like to share a copy of your Rise course with our Support Engineers we can give it a test too. Reach out here and they'll walk you through some next steps.
Hi Ashley,
Thanks for your response. I was publishing for web and uploading to our server and then testing through multiple browsers, all of which showed the font change.
I'll reach out to the support engineers. Thanks for recommending that!
Thanks for reaching out Ken. You should be hearing from someone soon.
Was this issue resolved? I'm having the exact same problem - all fonts set to Lato, but changing to TNR when I publish. Course developed using Chrome 65.0.3325.181 on Windows 10
I'm having the same problem - Rise course published for the web and uploaded to a web server. In IE, the fonts show up as Times New Roman instead of my chosen fonts, Lato and Raleway. In Chrome, the fonts are fine.
What's the solution?
* Update: Tested on another machine. Times New Roman appearing in Chrome on that machine. The boss is not pleased.
