Forum Discussion

VirginiaCastro-'s avatar
VirginiaCastro-
Community Member
8 years ago

How can I recover a file deleted by mistake?

I saved a file in my computer and I deleted it by mistake. The file is not corrupted; it is working fine. I just need to recover it. How can I do it?

 

storyline 360

9 Replies

Sort By
  • Ali_Goulet's avatar
    Ali_Goulet
    Staff
    8 years ago

    Hey Virginia,

    Oh no! The good news is there may still be a version of your project in your temp files. Here's how to check:
     
    1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
     
    2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
     
    3) Change the file extension of the copy on your desktop from *.tmp to *.story.
     
    4) Double-click the file to open it in Storyline.
     
     
    Hopefully that helps! 
      • Ali_Goulet's avatar
        Ali_Goulet
        Staff
        8 years ago

        Hey Virginia, I'm so sorry to hear that. Unfortunately, I'm not aware of another way to recover your file. If you're working on a company computer, you may want to try reaching out to your IT team to see if they have any suggestions for recovering files on your machine. 

        Also, I just wanted to let you know that replying via email will include your signature. You're welcome to pop into the thread here and edit that info out if desired. 

  • LesHelyes-40a50's avatar
    LesHelyes-40a50
    Community Member
    8 years ago

    Did you look in the Recycle Bin?  If you deleted it, it would be in there.  Open the Recycle and select Restore.

  • Ali_Goulet's avatar
    Ali_Goulet
    Staff
    8 years ago

    Glad to see that Les was able to pop in and assist you here, Virginia! So happy to hear that it was still in your recycle bin, great suggestion Les! 

    Also, just a quick reminder that if desired you can stop by the thread here to edit out any personal info in your email signature when you have a chance.

    Enjoy your saved day! :) 

  • IndraniSen-e083's avatar
    IndraniSen-e083
    Community Member
    7 years ago

    Also, there is an another technique which I just found the hard way. You can right click any file or folder, and choose 'Restore' option. If you are skeptical, first make a copy of the file/folder.  Hope it works for you.  It just worked for me, and I am so... very happy.  Now my next step would be to backup this particular folder in multiple drives..just in case... :)

Related Content