Forum Discussion
How can I stop audio playing in Rise when a Storyline block is clicked?
Hi,
I have a Storyline block in a Rise module that contains audio. Is it possible to stop an audio block in Rise playing when the user clicks on the play button to interact with the Storyline blo...
I too have a similar problem. We are using a Storyline 360 Scorm with background playing accessed from an training app on a phone.
If the user switches app and loses focus on the scorm file, the background continues.
Eg if they need to make a call, the sound continues.
Any suggestions?
Hi Ian,
Happy to help!
The behavior described in this thread is specific to Storyline 360 courses that have been embedded as blocks in a Rise 360 course. It sounds like you are accessing a course that was created entirely in Storyline 360. Can I ask if the behavior you're experiencing can be replicated when you access your course on a different hosting platform? Here are some alternatives that you can use for testing the behavior:
When you access your course on a different platform, try switching apps on your mobile device to see if the background music still plays. If the music doesn't, we can isolate the behavior to the mobile app. If this is the case, please work with the support team of your training app so they can correct the behavior on their end.
Hi Joe
I published the course in Review 360 (good idea btw) and experienced the same sort of problem that the app developers were getting when using the phone.
I was in Review 360 and switched to a variety of different apps and the sound continued.
https://360.articulate.com/review/content/c939b452-5679-4198-a563-f312a9552bf4/review
These are the scenarios I asked them to try and this is their response
We have tested the scenarios that you have mentioned, The Scorm file will be still playing with background sound
1.when we start a new session2.when we dial/receive the call
3.when we switched an alternate app with no sound
4.played the video in other application like YouTube and other media players.
Yes,you can explain these scenarios as a problem to articulate support.
They suggested we need a trigger for to silence the background when the scorm has lost focus – but at the unit level
Ian
Hi Ian,
Would you mind sharing which devices you used to test the behavior? I used an iPhone running iOS 16,6,1 and in my test, the course audio stopped playing when the browser I was using was minimized or when I switched to other apps. I used the Review 360 links in your response for this. Can you provide us with the details of the device that you used as well as the browser so we can do more accurate testing on our end?
