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TL;DR: Can someone help me arrive at a solution as to how I can updateStoryline 3 to the latest version through the Articulate desktop app?
Issue:
I am currently using Storyline v. 3.51.24979.0
I found online that the latest version of Storyline is c. 3.85.xxx
I need to get my version up to date, however, I cannot find any "Update" feature within Storyline or the stand-alone Articulate Desktop app.
Troubleshooting 1:
I opened the Articulate desktop app > Clicked the down arrow beside my profile icon and clicked on "Check for Updates" (image below).
When I click this... an animated ellipse flashes[...] for less than one second, and then disappears. And that is that. There's no message saying, "Your versions are all up to date." or... "You should update the following app(s)"
Troubleshooting 2:
I found online how one can check for updates within the Storyline app, on the Help section of the ribbon. So, I opened the Storyline application and went to Help. There is an "About" section that allows me to view which version I have. But there is not "Check for updates" button anymore. I imagine removing this button was a change made in a previous button.
Troubleshooting 3:
I found this article online through the Articulate website. It is titled: How to Install and Update Storyline 3. It seemed like I'd finally figured this all out. However... this involves me downloading an executable file (.exe) and running it as an Administrator... etc. I work for a large company with a very strict IT staff. I cannot run .exe files on my work computer, and I cannot run anything as an administrator. I would have to take my laptop to IT, leave it with them, and have them run the update(s). This is kind of the reason why companies like Adobe and Articulate came up with these standalone desktop apps, so users can update the individual apps without having to constantly manually download and run .exe files to update the individual apps.
Main Question:
Can someone help me arrive at a solution as to why I cannot update Storyline through the Articulate Desktop app?
Sorry to hear you've run into this setback when updating your Storyline application!
I see that you've opened a support case as well. Smart move! It looks like my colleague Mark is handling your case and replied to your e-mail sharing insight into this behavior.
We can continue the conversation through your case to keep all information in one spot.
Are you not able to install Storyline 3 or Storyline 360? If you're looking to install Storyline 360 and having trouble from the desktop app, then I'd suggest downloading the updated software from our Downloads page.
One of the main issues I am having is that when I try to add a Block Template, I can't get my Rise 360 courses to see any Storyline 360 interactions I publish to Review 360.
I read on this thread that I need a newer version of Storyline 360. I'm certain this is the cause of my other problems as well.
I can't seem to update my version of Storyline 360 to the latest version. Via the Articulate 360 desktop app and click 'Check for updates' I get the 3 ellipses as described by Michael above then it disappears.
I tried downloading the June 18, 2024 STORYLINE 360 exe and the June 18, 2024 STORYLINE 360 X64 exe from the Download link you shared with me and they both installed, but neither of them would run. However, I now had the option to 'Install latest update' from the Articulate 360 app, and it simply installed the old version again (screenshot attached)
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TL;DR: Can someone help me arrive at a solution as to how I can updateStoryline 3 to the latest version through the Articulate desktop app?
\n
Issue:
\n
\n
I am currently using Storyline v. 3.51.24979.0
\n
I found online that the latest version of Storyline is c. 3.85.xxx
\n
I need to get my version up to date, however, I cannot find any \"Update\" feature within Storyline or the stand-alone Articulate Desktop app.
\n
\n
Troubleshooting 1:
\n
I opened the Articulate desktop app > Clicked the down arrow beside my profile icon and clicked on \"Check for Updates\" (image below).
\n
\n
When I click this... an animated ellipse flashes[...] for less than one second, and then disappears. And that is that. There's no message saying, \"Your versions are all up to date.\" or... \"You should update the following app(s)\"
\n
Troubleshooting 2:
\n
I found online how one can check for updates within the Storyline app, on the Help section of the ribbon. So, I opened the Storyline application and went to Help. There is an \"About\" section that allows me to view which version I have. But there is not \"Check for updates\" button anymore. I imagine removing this button was a change made in a previous button.
\n
Troubleshooting 3:
\n
I found this article online through the Articulate website. It is titled: How to Install and Update Storyline 3. It seemed like I'd finally figured this all out. However... this involves me downloading an executable file (.exe) and running it as an Administrator... etc. I work for a large company with a very strict IT staff. I cannot run .exe files on my work computer, and I cannot run anything as an administrator. I would have to take my laptop to IT, leave it with them, and have them run the update(s). This is kind of the reason why companies like Adobe and Articulate came up with these standalone desktop apps, so users can update the individual apps without having to constantly manually download and run .exe files to update the individual apps.
\n
Main Question:
\n
Can someone help me arrive at a solution as to why I cannot update Storyline through the Articulate Desktop app?
","body@stringLength":"3186","rawBody":"
TL;DR: Can someone help me arrive at a solution as to how I can updateStoryline 3 to the latest version through the Articulate desktop app?
\n
Issue:
\n
\n
I am currently using Storyline v. 3.51.24979.0
\n
I found online that the latest version of Storyline is c. 3.85.xxx
\n
I need to get my version up to date, however, I cannot find any \"Update\" feature within Storyline or the stand-alone Articulate Desktop app.
\n
\n
Troubleshooting 1:
\n
I opened the Articulate desktop app > Clicked the down arrow beside my profile icon and clicked on \"Check for Updates\" (image below).
\n
\n
When I click this... an animated ellipse flashes[...] for less than one second, and then disappears. And that is that. There's no message saying, \"Your versions are all up to date.\" or... \"You should update the following app(s)\"
\n
Troubleshooting 2:
\n
I found online how one can check for updates within the Storyline app, on the Help section of the ribbon. So, I opened the Storyline application and went to Help. There is an \"About\" section that allows me to view which version I have. But there is not \"Check for updates\" button anymore. I imagine removing this button was a change made in a previous button.
\n
Troubleshooting 3:
\n
I found this article online through the Articulate website. It is titled: How to Install and Update Storyline 3. It seemed like I'd finally figured this all out. However... this involves me downloading an executable file (.exe) and running it as an Administrator... etc. I work for a large company with a very strict IT staff. I cannot run .exe files on my work computer, and I cannot run anything as an administrator. I would have to take my laptop to IT, leave it with them, and have them run the update(s). This is kind of the reason why companies like Adobe and Articulate came up with these standalone desktop apps, so users can update the individual apps without having to constantly manually download and run .exe files to update the individual apps.
\n
Main Question:
\n
Can someone help me arrive at a solution as to why I cannot update Storyline through the Articulate Desktop app?
","kudosSumWeight":0,"postTime":"2024-03-13T06:49:46.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/images/bS05NjkwNTItNjgzMTdpOTI2ODkxQTFDQzQzOEZFQg?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 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How to update Storyline 3 to the latest version?","moderationData":{"__ref":"ModerationData:moderation_data:969053"},"body":"
Hi Michael!
\n
Sorry to hear you've run into this setback when updating your Storyline application!
\n
I see that you've opened a support case as well. Smart move! It looks like my colleague Mark is handling your case and replied to your e-mail sharing insight into this behavior.
\n
We can continue the conversation through your case to keep all information in one spot.
Sorry to hear you've run into this setback when updating your Storyline application!
\n
I see that you've opened a support case as well. Smart move! It looks like my colleague Mark is handling your case and replied to your e-mail sharing insight into this behavior.
\n
We can continue the conversation through your case to keep all information in one spot.
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I am having the same issue... will I have to open a support case also? Are there no other solutions available? I need a solution urgently.
I am having the same issue... will I have to open a support case also? Are there no other solutions available? I need a solution urgently.
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Hello e Coach!
\n
Are you not able to install Storyline 3 or Storyline 360? If you're looking to install Storyline 360 and having trouble from the desktop app, then I'd suggest downloading the updated software from our Downloads page.
Are you not able to install Storyline 3 or Storyline 360? If you're looking to install Storyline 360 and having trouble from the desktop app, then I'd suggest downloading the updated software from our Downloads page.
\n
Please let me know if that doesn't do the trick!
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Hi, Lauren, thanks for your reply.
\n
One of the main issues I am having is that when I try to add a Block Template, I can't get my Rise 360 courses to see any Storyline 360 interactions I publish to Review 360.
I read on this thread that I need a newer version of Storyline 360. I'm certain this is the cause of my other problems as well.
I can't seem to update my version of Storyline 360 to the latest version. Via the Articulate 360 desktop app and click 'Check for updates' I get the 3 ellipses as described by Michael above then it disappears.
I tried downloading the June 18, 2024 STORYLINE 360 exe and the June 18, 2024 STORYLINE 360 X64 exe from the Download link you shared with me and they both installed, but neither of them would run. However, I now had the option to 'Install latest update' from the Articulate 360 app, and it simply installed the old version again (screenshot attached)
One of the main issues I am having is that when I try to add a Block Template, I can't get my Rise 360 courses to see any Storyline 360 interactions I publish to Review 360.
I read on this thread that I need a newer version of Storyline 360. I'm certain this is the cause of my other problems as well.
I can't seem to update my version of Storyline 360 to the latest version. Via the Articulate 360 desktop app and click 'Check for updates' I get the 3 ellipses as described by Michael above then it disappears.
I tried downloading the June 18, 2024 STORYLINE 360 exe and the June 18, 2024 STORYLINE 360 X64 exe from the Download link you shared with me and they both installed, but neither of them would run. However, I now had the option to 'Install latest update' from the Articulate 360 app, and it simply installed the old version again (screenshot attached)
Any ideas? Thank you
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So glad to hear that my colleague Chester was able to assist you in your support case, e Coach!
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Please let us know if any other questions come up, we're happy to help!
So glad to hear that my colleague Chester was able to assist you in your support case, e Coach!
\n
Please let us know if any other questions come up, we're happy to help!
\n
Have a great start to your week!
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