Forum Discussion
Image and Audio in Rise "Timeline" block is displaying twice
I've used the timeline to display images and audio in the past, but never had this happen. It is displaying the image and audio at the top and bottom of each.
I have attached how it looks. The middle part is where my timeline text would be.
Does anybody know how to turn this off or change it? I've looked everywhere. Trying to finish this course before the end of the year and this is the last bit I need to finish. :)
Hi GreggCondon,
Sorry to hear that you ran into this behavior. We're not seeing this behavior reported by other users, and I'm also not experiencing the issue when I test in a new Rise 360 course. I'd like to ask a few questions to clarify the behavior:
- Do you experience the behavior when you edit the affected course on other browsers?
- Are you able to consistently replicate the behavior using any video block?
- If the issue is isolated to a single block, have you tried recreating it?
- Does clearing your browser's cache help?
If the issue affects more than one of your courses, please open a case with our support team here to connect with a support engineer for further troubleshooting.
