Forum Discussion

HallieFaust-d59's avatar
HallieFaust-d59
Community Member
2 years ago

Import MP4 File Issue

Never worked with Replay before. I got this issue, whatever it's called. I reinstalled it and still get this black grain issue.

1 Reply

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Hallie,

    Sorry to hear that you ran into this snag. 

    Can I ask if this is occurring regardless of which video you add to Replay 360? Or is this happening to only a few of your videos?

    If all your videos are affected, repair your Replay 360 installation to fix the issue. If it only happens for certain videos, try re-encoding them using a tool called Handbrake and adding them back to Replay 360.

    Let me know if this works for you!