Forum Discussion
Import Player File
I have a Storyline file from which I exported a Player Template file. The purpose is to re-use those player settings for another project.
When I try to Import that Player Template file into another Storyline project from the Player Properties screen, I get the following error prompt:
"There is already a player with that name. Please choose a unique name."
This doesn't make a whole lot of sense to me. What can't this player settings file be shared among multiple Storyline projects?
- ChristineHendriFormer Staff
Hi Rebecca,
What's the name of the template that you exported? Is it sharing the name of one of the built-in templates or another custom template that was created? If so, you might want to try opening the presentation with your original version and save it under a different name. Try importing it again and see if it works.
- RebeccaAdlerCommunity Member
Hi Christine,
Thanks for the quick response. The Player Template file is named with a client name, so it's unique. I had saved a Player using the same name, earlier, in the Storyline file. It seems that what I really should have done is OPEN the saved Player File, not IMPORTED it. I am thinking that Exporting and Importing are for moving player files from one computer to another, and Saving/Opening Player files is for when you're working on a local machine and just want to swap Player Files you've previously saved. Have I got that right?
- ChristineHendriFormer Staff
Good morning Rebecca,
Yes, that sounds right! I'm glad you were able to get it working. If you have any questions, please let us know.
I hope you have a great day
- EdwardNothnagleCommunity Member
I have the same problem when I try to "import" but what's weird is that when I go to "open" the player name I'm trying to get doesn't appear in the list. The file is an .xml file in the "My Articulate Projects" folder. Should it be somewhere else?
- SusanAldersonCommunity Member
I know this is old, but today I have the same problem. The message says there is already a player with that name, but I cannot find one anywhere with the same name. I don' t want to create a new player name every time I upload the player into a new project. I have followed all the steps suggested. I feel like I am missing something. I am using 360.
- VinceScomaCommunity Member
Hi Susan,
Thank you for reaching out!
It appears that you have gone through the steps listed here to save a custom player template on your local hard drive (C: drive). Have you conducted a simple repair of Storyline to see if that resolves the issue?
Hi Edward,
Are you following the steps here to use a different player?
No problem Edward - and just to let you know, when you reply to post through the email notification, it includes your signature information. Just wanted to give you the heads up in case you wanted to remove that!
- EdwardNothnagleCommunity Member
gotcha!
:-)
Glad you got what you needed - and just keep that in mind for future replies!
- SamuelBarnardCommunity Member
I know this thread is old, but here's hoping someone will catch this!
I have a shared player file (.xml) from a colleague which has been used across multiple storyline projects. So people have been importing it and using it.Mine however, decided it didn't want to import the file. I go into Player > Current Player > Import > Browse to .XML file location > Open, and nothing happens. Nothing. Literally nothing. The player doesn't even show in the list found in "Open".
I've tried a fresh new Storyline project file without any luck. The function to import a new player just doesn't do anything.Running the most up to date version and the player style was created in Storyline 360 and exported as .XML.
Any help would be appreciated.
Sam Hey Sam,
We're still here...and consider your question caught :)
It sounds like you are following the steps as explained in our documentation here to import the player.
You mention that you are using the most recent version, which is Storyline 360 Build 3.26.18364.0. Have you conducted a repair of your software since you ran into this issue? It sounds like it may be your installation/computer specifically.
- SamuelBarnardCommunity Member
Thanks for the reply,
I haven't run a repair/reinstall yet. I was hoping to avoid that. But if there's nothing else I'll give it a shot!
Thanks,
Sam