Forum Discussion
Import Video File Size Limit?
Hi all- I'm working on a project in StoryLine that is set at full resolution for 1080P. I was able to import two smaller mp4's that were around 200MB each, but now I"m trying to import at 14 min video that is about 2gb. When I try to insert it on the slide, I get a file type error. Is this due to the size? I haven't had trouble with any otehr mp4's. What is the maximum file size for importing an mp4?
Thanks,
Ethan
32 Replies
Hi, Kevin!
Sorry you hit that error, and thank you for sharing your .MP4 with our Support team for review. Lo and behold, Lianne found a fix!
For those following along: It looks like something happened during the file's encoding process, so here's the approach we took. Simply re-encode the file using Handbrake, a free video converting tool we like to use: https://handbrake.fr, and you'll be good to go!
I am also getting an error uploading a 164 MB video mp4 file. It will allow me to upload smaller videos but not this one.
Hi, please can Articulate state the official file size limit for mp4s in A360 storyline. Many thanks
Hi Paul,
We don't put any limits on what you can do in Storyline (besides the file formats that we support).
Do you have a large video that you're trying to insert into a file? Usually, your computer's processing power is a crucial element when working with media. If it's cumbersome to add a large video directly to Storyline, you could host the video externally (e.g. on Vimeo) and embed it into your Storyline course.
If you have a file that's giving you trouble, our Support Team is always happy to take a look too!
This thread was started 7 years ago and people are still having the same issue. What's the deal? I'm running into the problem as well. I have a MP4 file that is 734MB and getting and error the others have received. I have uploaded bigger MP4 files previously without issue. What's the fix? Is it something to do with the rendering? I exported my video from Premiere Pro and used Adobe Media Encoder to render to MP4 format. Used this process before with no issue importing into storyline. Now I'm getting an error. Has this been looked into? Is there an answer?
Hi Liz!
Thanks for bringing this to our attention! I'm happy to help. This scenario seems very specific if you haven't had issues importing videos in the past.
The best place to start troubleshooting is in a case with our Support Engineers! They'll offer 1:1 help and provide steps so you can avoid this error message in the future! Please use this link to share your file with them.
Just adding that I encountered this today as well. 2.3GB file. Reduced it to 723MB, and opened right up. The error message is misleading, as the "format" is not a problem. It's either the length or filesize, and I would be extremely surprised if this had anything to do a resource bottleneck on my workstation. Please can you try do define this limitation and popup feedback better?
Hello Ken!
Thank you so much for the feedback! I'll make sure to share this with our team.
I also see that you were able to work with my teammate, Gerald, in a support case. Great call to submit a case!
There seems to be a limit to the number of video captions that you can add. Six mp4 videos embedded. Only 5 are permitted to have captions? Why?
Hi Margie!
You can add captions to any video in Storyline 360. Are all videos embedded or imported from the same website?
It would be helpful to take a look at the project! Would you mind uploading the .story file so that we can determine what the fix is? Here's a secure upload link.
Surely there is a resolution to this issue. I am receiving the same error - new blank project trying to add 2.4gb video
Hello Ric,
Thanks for reaching out! From here, I'd recommend having one of our support engineers test your video file and provide some insight.
Feel free to connect with someone on my team here so they can lend a hand. As soon as they review your file, they'll be in touch with the next step!
I inserted a .MOV video file that was 3.1 gigabytes. I didn't get any error message, was able to save the file, preview it, and even publish it. However, when I closed the Storyline file and tried to reopen it, I got an error saying the file was corrupted. It took me several days of trial and error to figure out what the problem was. Once I figured it out, I compressed the .MOV down to 1.5 gigabytes and re-inserted it. No problems since. Articulate says they don't place a limit on video size, but clearly the size caused me to lose many days worth of work. During all this, I submitted a ticket, sent the file to Support, but they were unable to help.
Thanks for reaching out, Anthony!
Apologies, but I'm having trouble finding a case related to this, so I think there was an issue when submitting. If you have a case number, could you share it with me privately here, and I'll do a little more digging!
No case number? No problem! Feel free to resubmit the .mov file using the same link! Either way, someone will reach out shortly after!
