Forum Discussion

HenryMitchell's avatar
HenryMitchell
Community Member
2 years ago

Internet problem

Hi,

I am facing issue in checking my internet speed. I tried many websites speedtest.net, optus speed test, and fast speed testing website. But they are giving wrong results. I have 12MB of connection but they are showing less in report.

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  • RichardWatson's avatar
    RichardWatson
    Super Hero
    2 years ago

    Henry,

    Could be several reasons. 

    • Providers advertise their internet speed as "up to" a certain number of megabits per second with some fine print that states, "those speeds are not guaranteed"...
    • You exceeded your data cap (on some ISPs/plans)
    • Weak Wi-fi signal
    • malware on your system
    • upload vs download speeds; some plans offer less upload than download bandwidth

    You might try restarting your router, connecting directly to the router with an ethernet cable to see what speeds you get directly, updating your router's firmware, changing wi-fi channels, etc.

    I'm sure others can provide a few more things to check. I know it can be frustrating.

    Richard

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