Forum Discussion

MartinAbildg204's avatar
MartinAbildg204
Community Member
4 years ago

iOS 15.0.2 causing problems

Hello Articulate staff

I'd like to report bugs for Articulate 360, which seem to be caused by iOS 15.0.2

Specifically our users are experiencing the following problems:

1. Objects' motion paths are repeated over and over again instead of just once

2. Objects' states change randomly and continuously 

3. Videos are not played as expected 

Please look into these issues and let me know when a fix will be available. 

storyline 360
  • MariaCS's avatar
    MariaCS
    Staff
    4 years ago

    Hi, Martin.

    Thank you for reaching out!

    I'm happy to test this on my end, but I have a few questions: 

    • How are the users accessing the content on the device: LMS through a browser or proprietary app? Review 360? Published for the web then accessed via browser?
    • Videos are not played as expected - can you clarify how they are not behaving as expected?
    • Is this happening with one course, or all courses viewed with a device using iOS 15.0.2? 
  • ChristianChemal's avatar
    ChristianChemal
    Community Member
    4 years ago

    I have similar issues - so I'll follow this ticket. I'll create my own as well - and will update if I get any new insights. 

  • ChristianChemal's avatar
    ChristianChemal
    Community Member
    4 years ago

    @Marin: What I noticed so far is that iOS is trying to play the content with its native video player, so it would have tons of full-screen 0 second videos. Also courses that should not be allowed to be skipped are now controlled by the native player, and therefor the user has the ability to play it independently (which is messing our course progress).

    We're going to try to disable iOS native player in the articulate course, if I manage to - I'll let you know 

    Let me know if you have any insights

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