Forum Discussion
NEW IN RISE 360: Closed Captioning
We’ve just released a powerful new feature in Rise 360: closed captioning. Now you can upload closed caption files to videos to make your content more accessible.
It’s easy to add closed captions to your Rise 360 courses. Just click Edit and select Manage captions in any block that showcases a video. Select the language, and then add your file. You can add as many languages as you like.
We hope you love this helpful new feature!
Amazing! I came to the Articulate Community just now to post asking about closed captions! :)
That makes sense, David! Thanks for your feedback!
Hi! When I export my course to SCORM and upload it to our LMS (SumTotal), the captions are not displaying when I launch the course from SumTotal. Are there any settings I need to change to ensure that the CC is included in the SCORM package and will be visible when launched from the LMS? Thanks!
Hello, I loaded captions to multiple videos in my Rise course. Then I published the course for the web and hosted it on our server. I also published a SCORM 2004 4th edition for our LMS. The captions work perfectly on our LMS. But when you access the course via our web servers, the captions do not work. Any thoughts?
Hi, Hayley — I would suggest testing your SCORM output file in another LMS environment, like SCORM Cloud. Then you can compare the behavior in SCORM Cloud to your LMS experience to try to parse out Rise 360 issues versus LMS issues. We are happy to help you with that testing if you'd like to share your output file!
Hi, Jeffrey — When you published your course for Web, did you follow these steps? Did you make any changes to the published output file before hosting it on your web server?
Hi Alyssa! Yes, I did follow those instructions exactly. I did not make any changes to any files when I uploaded to our server. I even verified that the caption files were in the assets folder. The video player shows that there are captions, but when I select “English” the captions do not appear on the player.
Here's the project loaded to our server: http://services.brandman.edu/cii/1248/teacher-credential-program/index.html
Thanks, Jeffrey! You're right - I can't see the closed captions when I view your course.
Would you mind sending our team your course Share link and the web output file? We'd love to take a closer look.
If that works for you, please open a case here.
Hello, wondering if there was a solution to the issue that Jeffrey was having. We are having the same issue, and wondering how to fix it.
Hi Cari-Ann, Articulate's support suggested the following and it fixed our issue:
"Since it works in the Share link, publishing to an LMS and another webserver like AWS. Please check with your admin and see if adding VTT as a MIME type in your web server will resolve the closed captions issue in your Rise course."
Hello, Cari-Ann! I took a peek into Jeffrey's case, and it looks like the issue he was seeing was related to his web server configuration.
We'd be happy to take a closer look at your course! If that works for you, please send us your Share link by opening a case here.
Thank you Alyssa and Jeffrey. I will give the MIME type a try!
How long does it take to upload a .VTT file? The video is roughly 3 minutes long. It just continues to say uploading....
I tried importing the same .VTT file into Storyline and it worked immediately. Any help identifying why I can't import my captions to Rise?
I'm having the same issue in Rise 360. I added .vtt caption files to four videos over the last few days with no problem. This afternoon, I added a .vtt caption file to a fifth video and the tool continues to say uploading but nothing happens. I tried using a .vtt file from one of the four videos that worked and the same issue happens, so I know it's not the .vtt file that's causing the problem.
I'm pretty sure there's a Rise 360 caption glitch going on. I just complete a test with a video that had captions working fine. I was going to test by using the "remove captions" feature in the "manage captions" tool and then add back in the same .vtt file. I can't even remove captions now.
