Forum Discussion
New in Storyline 360: Integrated Review 360 Comments
When you need feedback on a course, Review 360 makes it easy to share your e-learning with stakeholders and collect their thoughts. It’s always been a handy timesaver—and integration with Storyline 360 will streamline your review processes even further!
With the new Comments panel, you can browse through feedback, reply to and resolve comments, and quickly update your course with suggestions from your reviewers—all right from Storyline 360. By reducing the need to bounce back and forth between apps, you can speed up your revision process and trim down course production times.
To access comments, first make sure you’ve published your course to Review 360. Then simply expand the Comments panel on the right side of your screen, just under the Triggers panel. To keep the process simple, this panel shows only the comments for the slide you’re viewing.
And if you also use Rise 360, you’ll be happy to hear this feature is available there as well. Head over to the related discussion for more details: New in Rise 360: Integrated Review 360 Comments.
If you’re an Articulate 360 subscriber, you can use this feature right now to speed up your course reviews. And if you don’t have Articulate 360 but want to see how much time integrated reviews can save you, you can start a free 30-day trial.
We’re always looking for ideas for enhancing features. So once you’ve tried in-app comments, we’d love to hear what you think! Please share any feedback or suggestions in the comments below.
The Storyline 360 Team
Based on your feedback, we made an improvement that we hope elevates your in-app comments experience. You can now easily address feedback on a specific course from various stakeholders. View comments for multiple Review 360 items right in Storyline 360 or Rise 360.
Let us know your thoughts about this enhancement. We'd love to hear from you!
First of all, I LOVE this new feature! Such a time saver, when it works....
I just had an issue with it - I was editing a course in SL that I had previously published to Review 360. I was working away and able to see the comments perfectly. But then I clicked the 'collapse' arrow for the comments window, just so I could focus on my triggers more easily, and the entire comments window disappeared and I cannot get it back.I've tried closing my SL file and reopening it again, but no luck. Ever since I collapsed the comments window, the whole thing has disappeared and I cannot get it back.
Anyone else having this issue, or know how to get it back?
Hi, Amanda!
Thanks for reaching out and I'm so sorry to hear you've hit this snag!
I see that you’ve reached out to our Support Engineers and are working with my teammate, John Carlo. You’re in great hands! We’ll continue the conversation in your support case.
I really love this new feature and already work with it.
I like the possibility of showing / not showing resolved comments. I select "not showing resolved" while in the process of correcting, it's a great help to check what still remains to be done.When I select "showing resolved", it is for instance to help discussion with Reviewers and explain what has be done (feedback on the feedback!) or to remember what was the issue. I regret, therefore, that the comment is not fully displayed but only the name of reviewer.
In this new Review feature, it is possible to reply directly under a comment, which is great.
If the stakeholder is an Articulate 360 subscriber, he can set the frequency of email notifications for comments in his profile.
But if the stakeholder is not Articulate 360 subscriber, each reply to a comment will generate a distinct mail. I am afraid of sending too many emails to my reviewer.It could be nice to avoid sending emails by keeping the comments and reply in the App only (to have a kind of 'general mute' button) or to be able to choose on a case-by-case basis if email is necessary.
Thank you so much for adding this feature. It will be very useful when needed.
How do I turn it OFF? Like, I can undock the panel but I want to close it so I'm not losing screen space for something I'm not using. Collapsing is nice, closing is better. Can't this just be an option/tick box under the View tab maybe?
Hello Andres!
Great question! Right now, the only option is to undock the Comments section as there isn't a way to toggle the view currently.
I have updated my Storyline 360 to the latest version v3.79.30834.0, have republished by storyline file to Review 360 and still the only thing I see under Comments is "we are unable to connect to Articulate 360. Please check your connection and try again."
I have tried on my local drive as well as my network drive and neither works.
Hello Katherine,
Happy to help!
Looks like your Storyline 360 installation is having trouble connecting to necessary endpoints needed to make certain features work. As a troubleshooting step, please ask your network admin to add the following endpoints to your organization's allowlist:
If the issue persists, try doing a repair of your Storyline 360 installation to see if this does the trick.
Let me know how it goes!
Other people in my agency are using this feature and it works fine for them, so I don't believe that is the problem on mine. But I will ask about it.
Hi, Katherine!
Thank you for letting us know that other users in your agency are able to access this feature. Please let us know if the steps Joe suggested above don't solve the issue, and we'll be happy to troubleshoot further!
Hi, will this feature be added back to Articulate? I had the feature and thought it was excellent, but one day it just disappeared. I'm sad about that because this feature actually did save time and effort!
Hi Kenya,
Happy to help!
This feature is still available as long as you are using a recent installation of Storyline 360. Note that Review 360 comments only appear in Storyline 360 courses you've published to Review 360. New courses and courses that haven't been published to Review 360 won't have this feature available to them. You can find more information on this feature here.
Let me know if you have any questions!
I had this feature, and now I don't. How can I bring it back?
Hi, Steve!
I'm happy to help. Can you please confirm that you have the latest version of Storyline 360 installed? Additionally, you'll want to make sure the course has been published to Review 360 to take advantage of this feature.
Please let us know if the issue persists!
