Forum Discussion
Object intersection not working
Hey all,
I'm builing a little 'search and find' mock up but as soon as I add in the 'when object intersects' trigger, the whole thing craps out and preview just sits there trying to load.
Here's the mockup; https://360.articulate.com/review/content/3c1d296d-4f66-4cab-8ad1-867903f207be/review
I've got my scope set up as an image and then added an invisible shape over the crosshairs and grouped the two of them together.
Here is how my trigger is set up;
I'm guessing the problem is simply that the invisible shape doesnt like to be in a group for that particular trigger to work...
Any ideas how I can figure out a workaround, I've tried;
- 'mouse hovers over'
- 'object dropped on'
But not getting anwhere!
Thanks :)
Hello Everyone!
I wanted to share some great news! We are no longer seeing this bug that prevented the Object Intersects trigger from working when intersecting with an object that was part of a grouped object in a Storyline course.
Please make sure that you are using the current version of Storyline 360 (3.72.29699.0). This guide walks you through installing, updating, and opening Articulate 360 apps.
Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.
I'm encountering the same issue: the slide displays a blank screen when checking the intersection of an object within a group. Does anyone have a solution?
Is there any fix for this, as to still have the same fault 5 years after it's reported is a terrible development cycle.
I have made a fantastic carosel slide in storyline and I can't get it to stop working when it reaches each end, I assume because the intersect trigger isn't working.
Hi, the same problem is happening to me. in fact, I have a drag and drop activity and the drag items are part of a scroll bar. So everytime that I use the whens the object is dropped trigger, I can't get a preview anymore and it's just a blank white page. Can you please help me?
Hi Fatemeh Eb!
Sorry to hear you've also run into this setback!
Would you be comfortable sharing a copy of your .story file for testing? I'd be happy to take a closer look and confirm if you are being affected by the same issue being discussed in this thread. Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as troubleshooting is finished!
Hi Kaitlyn,
Thanks so much for reaching out and providing a sample file for us! Sorry to hear you've run into this snag.
I tested on my end and was able to replicate this behavior. I've gone ahead and opened a support case on your behalf. I'd like to have our talented Support Engineers take a closer look at your file. They'll reach out shortly via email. We appreciate your patience.
We'll continue the conversation over in your case!
Have a great start to your day! 🎉
Hello Everyone!
I wanted to share some great news! We are no longer seeing this bug that prevented the Object Intersects trigger from working when intersecting with an object that was part of a grouped object in a Storyline course.
Please make sure that you are using the current version of Storyline 360 (3.72.29699.0). This guide walks you through installing, updating, and opening Articulate 360 apps.
Please let us know if you're still encountering the issue and we'd be happy to continue troubleshooting with you in a support case.
This isn't resolved! I'm on the latest version and this is still happening. Do you have any work around suggestions?
Hello Tom!
I'm assuming you are running into what Kaitlyn previously shared. If so, we have identified a bug where the preview is blank when there is a trigger to move a motion path when an object intersects. Is this similar to what you're experiencing?
If so, I'd like to update my team on the impact of this bug.
As always, thank you Math for sharing workarounds!
Hi! I'm having a related issue. Short version: the slide breaks (only shows blank screen) if you check an intersection of an object within a group.
I have a group set up to drag and drop, but I want to test if a specific object within the group is intersecting (basically just setting up the D&D to have a different hitbox than the full object). Unfortunately, having the intersection test object within a group breaks the slide, regardless of whether the drag and drop is enabled.
Thank you for any help you can offer! I have included a simple public example of the issue.
Hi Amber,
I'm sorry you're having an issue with the "when the object intersects" trigger! I would love to help you troubleshoot this! Would you be willing to share your files here or reach out to our Support Engineers privately in a support case?
Thanks for reaching out!
I'm hoping for any support on this thread. I'm trying to use a "when the object intersects" trigger and I'm confused on how it works. When I build the slide and then preview, I just get a white slide. I have tried may different iterations of the slide, and I still get a blank white slide.
Thank you!Dear team,
Writing to you in March 2022, the issue has not been fixed.
I use Articulate storyline 360. I want what I thought to be a simple interaction: Have an object appear after a reader scrolls to the end of a text. I found this thread but so far no solution there. I have tried the following options without the desired result:
1) Chris Hodgson's Deep Sea infographic/interaction
2) Trying the 'when object intersects' trigger listed above. In preview mode as well as in Review 360 there is nothing but blank space.
3) Trying the 'when object is dropped on' trigger. Preview mode shows slide, but object does not appear after quote hits line.
Is there a simple trigger that does work? Or a workaround I haven't found yet?
To be honest, I've been working with SL for almost 5 years now and I keep looking for these simple features that for some kind of reason are not simple to implement. (Image resolution not scaling, screencast not recording properly, these simple triggers). Don't get me wrong I love to learn, put in extra time to create something awesome and this community is helpful, but things like these should not be so time consuming to make and/or should be available in the next update. Not two years later.
Thank you for your time, best wishes, Syta
Hello Syta!
I'm sorry for the trouble! I am trying to view the course you've linked but it's actually just a blank slide for me. Do you mind uploading the .story file instead? If so, can you send the .story file privately in a support case so that I can enlist other members of our Support Team for testing?
No. It was NOT fixed. I've just opened a case (#02912673) and submitted a slide where this completely breaks storyline, and the slide will not play at all. Please fix this!
EDIT: Okay, I switched over to "when object dropped on", and it works. Here is the thing though - As a user of Storyline, how am I supposed to know that I should not use a certain trigger that is available to me in the drop-down list? How is anyone? It's there, available, so people will use it and break their courses as I did.
As we say in the ISD world, Keep it simple, dummy! If you aren't going to fix it, remove it as an option!
Hi Martin!
Thanks for sharing your project! It looks like this is just a quick change with the trigger you're using. Instead of using the trigger When the Object Intersects, you'll want to use When the object is dropped on. I've recorded a 3-minute demo of this change and included the updated .story file in this reply.
Please take a look and let me know if you have additional questions.
Thank you so much...this was the fix and it works perfect now!!
