PDF filename changes when downloading from Rise

Hello all,

I'm having the same problem on different browsers, hosted on an LMS via SCORM. Please share the solution here, if possible.

Thanks!

Hi Daniel!

Thanks for reaching out! Sorry to hear you're having trouble with your course. If you'd like we can take a closer look at your course, and you can share it with us privately via this link.

I'm experiencing the same thing when the Rise course is in Moodle but also on rise.articulate.com/author. I notice that when the PDF opens in a new Chrome browser window (from rise.articulate/...) that the extra 16 characters in the filename match part of the name of the PDF in the exported Scorm file (inside the scormcontent/assets folder). When I download the PDF from Moodle it also has those same 16 characters, with additional 16 characters in front that are different from the first 16 characters in the exported Scorm file. Hope that makes sense and hope it helps to debug this issue.

Ok. Have done so.

"PDF filename changes when downloading from Rise" we are also facing same issue.

Any fix on this yet? The current Rise I'm working in added all of these characters (CaHkZeGrEpyXj48v-) in front the filename after downloading. It makes it confusing. Did I download xyz.pdf or did I download CaHkZeGrEpyXj48v-xyz.pdf?

Any workarounds or naming conventions found to help? What's the status?

Hi 

I am creating a Rise course with the download file block and I am experiencing the same issue. The filename in the download folder has extra junk characters e.g. _whf-Jm-p8v9jOVf_kU97xddocoTeKxJj and then the filename.

We are using Totara as our LMS, and the Rise package is saved as a SCORM 1.2 package. I am viewing the SCORM package on Google Chrome 92.

Can you please let me know if there have been any updates to this download junk character issue?

Thanks

Ann-Marie

Team, it's been 4 years since this post was created, and you still don't have any updates on this issue? It's a super annoying bug.

And considering multiple people using different LMSs and browsers are signaling this, it's clear it's a product bug, not an issue with the platforms we're hosting the courses on. One of the many.

Having something similar as well.

I've had a number of courses where there are two exercises with similar names. One is "Name of exercise_Exercise" and the other is "Name of exercise_Solution". There has been a few instances where these files seemingly become flipped. When you click to download the solution you get the exercise and when you click to download the exercise, you get the solution.

It's very weird and not explainable by human error, as Rise names the files based on the original file's name AND we can check the files and their history to see they were always correctly labeled.

And to be clear, this has happened multiple times across different courses. When clients report it, I always find it is messed up in our version of Rise as well.

Hi there....I have this issue in Chrome, is this still pending a fix?  These messages are over 3 years old!