Forum Discussion
Poor Video Resolution in Rise
I'm experiencing some poor video resolution in Rise. Original video files have much better resolution than when they're played back in Rise. What frame sizes correspond to the small, medium, and full width video display options in Rise? I'd like to render my videos to these dimensions. Any other suggestions for improving video resolution in Rise?
Hi folks! We have a new, helpful tip for maintaining high resolution video quality in your lessons:
If you'd like a video to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Just add
_NOPROCESS_to the name of your video file. It'll upload and display exactly as you saved it.* Keep in mind, using this method bypasses transcoding and compression, so learners may encounter issues with playback across different devices. File size limits still apply.
For more media best practices, check out this article!
Hello, Digital Learning!
Is your video a file upload, or is it embedded from the web? Can you tell me more about how the video appears after inserting it into Rise 360?
What web browser are you using to view the course?
Thanks, Olivia. Would you be willing to share that video file with our team so we can take a closer look? We'll delete it as soon as we're done testing.
If that works for you, you can send the file to us privately by clicking here.
Hi Annie,
Thanks for letting us know about the reply to your case, and I'm sorry it wasn't helpful. I've reached out to Rowie to have him follow up with you with further details about your particular video file.
Thanks, Alyssa. Rowie followed up, and I sent him a video recording my screen, first showing the video in Rise, then showing it from my computer's media player. Going to try to attach it here, in case it's helpful to anyone. You might need to adjust the setting from Auto to 1080p.
I really do appreciate your help. Use your products all the time. I just want them to work as expected. :)
Thanks, Annie. I checked in on your case, and when our team tested your MP4 file, we saw the same blurriness that you are seeing. We did some digging and found that this is a known issue in Rise 360.
I'm really sorry we don't have a solution for you right now, but as soon as we have an update on this problem, we'll let you know.
Hi Alyssa, any progress regarding blurry videos in Rise 360?
I'm using Camtasia 2022 to produce the videos.
Is there perhaps some work-around.
For example, are there any known settings in Camtasia, that can makes the videos play as clear as outside Rise 360, i.e that is fitting the Rise 360 compression better somehow.
Hi Karl,
Yes, that's what I've decided to do. Thanks for the suggestion!
That's an excellent point, Karl! Thanks for chiming in. 😁
Just pitching in to say that I'm experiencing the same problem.
We like to use video in Rise to showcase the software programs we use in our company. However, many of these programs come with very small text, so even a slight drop in video quality really hurts.
Yes, I read your tips on working with video - I am working with a 16:9 resolution and the right codecs.
My original file looks fine, so the culprit has to be the Rise video compression. I understand that in general it makes sense to compress the video, but please offer the option to disable video compression like you do in Storyline. It
Thanks for chiming in to share your experience, Ina. I'm sorry Rise 360 is affecting your video quality. We'll let you know if we make changes to video compression options in the future.
