problem with iphone seekbar disable option not work

Hi there, iKob. I'm happy to help! I'd like some more information:

• Can you confirm what version of Storyline you’re using? Go to Help > About Storyline.
• If you're using Storyline 360, are you using the Modern or the Classic player?
• If it's easier to help explain, can you attach a screenshot of your course on the Android device and one on the iOS device? 

Thanks!

Hello,

I have the same problem with the modern player, on Android and Iphone, in landscape mode, the seekbar is displayed over the content. And sometimes, it appears even if it is disabled!

Storyline 360 3.31.19951.0

Any updates?

Thanks

Hello, Le-cours. Happy to help!

When viewing content on a mobile device in landscape mode, the seekbar stays out of the way until the timeline ends. It then reappears and learners can scrub if needed.

I hear what you're saying about its placement as well as the behavior where the seekbar appears even though it's disabled. I'd like to consult with our Support Engineers to see if we can gain further insight into why that could be happening.

Would you mind sharing an affected .story file for testing? You can send it to our team privately by using this upload link. We'll dig in, and delete the file after troubleshooting!

Hi Katie, I have already opened a support ticket. I'll get back to you with more information. Thanks

Hi Le-cours,

Thanks for letting us know that you reached out to the support team as well.

I was not able to track down that case number, so if you can share that, it would be helpful so that we can follow along.

Case #01943332

Thanks, Mat and I see you were able to work with Angelo on this issue. He's reported it to our team to investigate as a bug, in that the player seekbar overlaps the slide area when viewed using a mobile device on landscape mode. 

We'll keep you posted on this issue in your case and here within the E-Learning Heroes community. 

Hi everyone!

Great news!  We just released another update for Articulate 360 and included a few important fixes you'll see in the release notes.

The item you'll be interested in is:

Enhanced: On mobile devices in landscape mode, the seekbar in the modern player no longer overlaps the slide content. Now the seekbar displays below the slide content.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.