Greetings Everyone. This question has been asked several times, but no-one has asked it, per the peculiarities of my problem. (and the cited solutions at those other times were not applicable here).
\n
There are a few moving parts to this problem; here they are. This problem has presented itself a few times, after:
\n
\n- the affected files have been older SL2 (or 1?) stories that were opened in SL3 and thus migrated
\n- it seems only the French versions are affected, of these otherwise identical courses. (a contractor created the courses, and likely used translation feature of the app. So should be structurally identical)
\n- this is bigger than just a problem with the output in the browser - the Player preview will not even load when i bring up the Player properties dialog in SL; i only get the spinning wheel continuously running, while adjusting Player settings.
\n- when i publish as HTML5, again the course doesn't load in the browser; it just shows an indefinite spinning wheel again. This is in a local preview, so web server settings not an issue.
\n- (i tried changing the Player language to English, with no change)
\n
\n
HOWEVER, in a strange twist, in one problem course:
\n
\n- if i preview a single slide, it loads fine and i can jump around the course using the SELECT menu in the preview
\n- likewise, i can preview a single scene, with the same outcome as above.
\n- but previewing the whole course, i just get that spinning wheel.
\n
\n
Yet in the other problem course:
\n
\n- these lower-level previews don't work
\n- in this problem course, i also tried resetting the Player; saving the working EN Player to disk, then loading it in for the faulty FR course; importing all the slides of the faulty course into a new blank project.
\n- and yet when i remove the MENU and RESOURCES and a custom top layer item, suddenly i can preview single slides or single scenes, but not the whole course. Likewise, at no point with the player preview load in the Player settings, no matter what is configured.
\n
\n
When i look at the published course using the \"console\" in IE11 dev tools, there are a few errors flagged in the app.min.js file. These errors do not appear in the English counterpart, so it can't just be general faulty code failures. (see image)
\n
And this can't be a Flash issue... the Flash player is still loaded in our IE11 browser (we have that enterprise exception/extension of life active); plus i'm using SL3 update 3.9.21069.0, which doesn't rely on Flash for the preview.
\n
Running the course in something other than IE11 is a challenge for us -but given the EN version works fine in IE11 (produced under the same set of steps) and given the SL preview itself doesn't work as a preview or in the Player settings, this suggestion does not get to the heart of the actual problem.
\n
Asking me to provide the .story file will take time to track down permissions, if possible at all. So i'd like to hear some experience and expertise suggestions before i start chasing down permission for this coming suggestion.
\n
Thanx very much, Everyone! Terry
","body@stringLength":"3282","rawBody":"Greetings Everyone. This question has been asked several times, but no-one has asked it, per the peculiarities of my problem. (and the cited solutions at those other times were not applicable here).
\n
There are a few moving parts to this problem; here they are. This problem has presented itself a few times, after:
\n
\n- the affected files have been older SL2 (or 1?) stories that were opened in SL3 and thus migrated
\n- it seems only the French versions are affected, of these otherwise identical courses. (a contractor created the courses, and likely used translation feature of the app. So should be structurally identical)
\n- this is bigger than just a problem with the output in the browser - the Player preview will not even load when i bring up the Player properties dialog in SL; i only get the spinning wheel continuously running, while adjusting Player settings.
\n- when i publish as HTML5, again the course doesn't load in the browser; it just shows an indefinite spinning wheel again. This is in a local preview, so web server settings not an issue.
\n- (i tried changing the Player language to English, with no change)
\n
\n
HOWEVER, in a strange twist, in one problem course:
\n
\n- if i preview a single slide, it loads fine and i can jump around the course using the SELECT menu in the preview
\n- likewise, i can preview a single scene, with the same outcome as above.
\n- but previewing the whole course, i just get that spinning wheel.
\n
\n
Yet in the other problem course:
\n
\n- these lower-level previews don't work
\n- in this problem course, i also tried resetting the Player; saving the working EN Player to disk, then loading it in for the faulty FR course; importing all the slides of the faulty course into a new blank project.
\n- and yet when i remove the MENU and RESOURCES and a custom top layer item, suddenly i can preview single slides or single scenes, but not the whole course. Likewise, at no point with the player preview load in the Player settings, no matter what is configured.
\n
\n
When i look at the published course using the \"console\" in IE11 dev tools, there are a few errors flagged in the app.min.js file. These errors do not appear in the English counterpart, so it can't just be general faulty code failures. (see image)
\n
And this can't be a Flash issue... the Flash player is still loaded in our IE11 browser (we have that enterprise exception/extension of life active); plus i'm using SL3 update 3.9.21069.0, which doesn't rely on Flash for the preview.
\n
Running the course in something other than IE11 is a challenge for us -but given the EN version works fine in IE11 (produced under the same set of steps) and given the SL preview itself doesn't work as a preview or in the Player settings, this suggestion does not get to the heart of the actual problem.
\n
Asking me to provide the .story file will take time to track down permissions, if possible at all. So i'd like to hear some experience and expertise suggestions before i start chasing down permission for this coming suggestion.
\n
Thanx very much, Everyone! Terry
","kudosSumWeight":0,"postTime":"2021-06-04T10:16:43.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":3,"currentRevision":{"__ref":"Revision:revision:659960_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Greetings Everyone. 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h...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjQuMTF8Mi4xfGl8MTB8Mzk6MXxpbnQsNjU5OTYxLDY1OTk2MQ","node":{"__ref":"ForumReplyMessage:message:659961"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:659960":{"__typename":"Conversation","id":"conversation:659960","solved":false,"topic":{"__ref":"ForumTopicMessage:message:659960"},"lastPostingActivityTime":"2021-06-07T08:52:31.000-07:00","lastPostTime":"2021-06-07T08:52:31.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:659960":{"__typename":"ModerationData","id":"moderation_data:659960","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:659960_1":{"__typename":"Revision","id":"revision:659960_1","lastEditTime":"2021-06-04T10:16:43.000-07:00"},"CachedAsset:theme:customTheme1-1735809761034":{"__typename":"CachedAsset","id":"theme:customTheme1-1735809761034","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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I appreciate you reaching out and sharing all these details of what you're experiencing. I understand you're facing quite a few issues, and we're here to help you.
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From here, I'd like for our support engineers to step in and troubleshoot this with you. They are experts and will be able to provide insight. You should have received an email from me confirming that I've opened a case on your behalf. I understand you need permission to share any troublesome files, so I included a private upload link in the email.
\n
Stay tuned, and someone from my team will reach out soon with the next step!
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