Forum Discussion

JohannesBurke's avatar
JohannesBurke
Community Member
2 years ago

Question Duplication & Copy Issue

Hello all,

I'm facing a rather annoying problem: when I click on 'duplicate' (after marking a question slide), Articulate Storyline either crashes or nothing happens. The same happens when I click on 'copy' and then paste the question slide.

 

This is only the case with my current project (which has quite a few variables etc.). I tried doing the same with older projects and everything works there (i.e. I'm able to duplicate slides).

 

I've also shared the project in question with my colleague. She was able to duplicate question slides in the normal fashion. Could someone please help me and share some expertise as to what the problem might be? 

 

Many thanks,

John Burke

storyline 360
  • Mike_Marcos's avatar
    Mike_Marcos
    Staff
    2 years ago

    Hello John, 

    Thank you for reaching out. We are currently investigating an issue specific to courses authored using Storyline version 69 to 72. When copy-pasting question slides doesn't work, and duplicating them causes these slides to crash just like you described. 

    The workaround for this while we work on a fix is to rollback to Update 72 which is super easy. Here is how. 

    How to Install a Previous Version of an App

    I'll make sure to circle back when a fix to this issue is available.
    Sorry for the inconvenience.

    Michael Marcos
    Customer Support Product Liaison

  • JohannesBurke's avatar
    JohannesBurke
    Community Member
    2 years ago

    Thanks, Michael.

    I rolled my version back to Update 72 and that did the trick. Much appreciated.

     

    By the way, I'm supremely enchanted by Articulate Storyline. Working with it on a daily basis is, to me, an absolute joy.

     

    Thanks for you people's efforts & keep up the good work!

     

    Cheers,

    John

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi John,

    Glad to hear that rolling back to Update 72 works for you. Thank you for the kind words, and we're happy to help!

    We'll update this post if the issue reported here has already been addressed. In the meantime, let me know if I can assist you with anything else!

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi John,

    Good news! We just released an update for Storyline 360 (Build 3.73.29904.0), which fixes the issue where duplicating or importing question slides didn't work.

    Launch the Articulate 360 desktop app to enjoy this Update, and click the Update button next to Storyline 360.

    Please let us know if you need additional help!

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