Forum Discussion
Recurring Issue of Elements Not Loading
I am the post-production Content Support Specialist for a large company that utilizes Storyline to build E-Learning course. Over the last few years we have had a recurring issue where a learner will...
Hello Zachary,
Happy to help!
Since the behavior isn't affecting everyone who access your course, we can try some troubleshooting steps to isolate the behavior. One test that you can do is to test your course in SCORM Cloud. Once uploaded to this LMS, you can ask the affected user to test the course to see if they will still be able to observe the issue. Testing this way will help determine if the behavior is LMS specific.
Additionally, did the affected user test the course using other browsers, and were they able to observe the same behavior when they did? Did User A's browser and computer have the latest updates installed?
If testing in SCORM Cloud yields the same result, please open a case with our support team here so we can request for a copy of your project file for testing. You can included all other information from the questions above in the support case so the support engineer who will handle your case will be up to speed with everything that has been covered in terms of troubleshooting the issue.
