Forum Discussion
Review not loading in Chrome or Edge
Greetings,
I'm publishing courses on Review and they show up on my browser normally whitout problems. I'm trying to send Review links to my clients, but they responded that they cannot load the courses with Google Chrome or Microsoft Edge.
The course loads its 3 dots animation... and then a blank white screen appears with nothing...
Please note that those clients were previously able to see courses in Review, but now they cannot access them, due to the blank page.
Has there been anything worth noting when it comes to browsers and Articulate products compatibility?
Please note that I'm using an old Chrome version that is "still on V2", not on the latest which is now on V3. I'm newly on Windows 11 and even with Edge, I can still load Review courses normally.
Thanks in advance.
1 Reply
Hello Jean-Christo203,
I understand that you can view your courses in Review 360, but your clients are getting a blank page. Happy to help!
I recommend verifying that your client's network is running the latest version of their browser to view content properly and be sure that their browser settings haven't changed. They may also need to verify their network endpoints are properly set up, as these are required.
If they are still getting that blank screen after checking their connection, we'd be happy to take a closer look at their setup in a support case.
Looking forward to hearing from you!
