Forum Discussion
Reviewers say comments are not saving
I am sending reviewers a link in Rise -I have published : Review>publish new version>Publish a new version of an existing item> click Publish >Click on review when finished publishing > select Share > copy the link and send to reviewer.
This is correct right I have in the past had no problem but it doesn't seem to be working as 2 reviewers have said the comments are not saving
Am I doing something wrong or do I just restart computer and try that
Jane
12 Replies
I have the same issue with several language versions of a course. I contacted support and was advised to clear my cookies, but this did not resolve the problem. Currently, my reviewers have to type the same comment several times before it appears. Each time, I provided specific instructions, and unfortunately, some comments were not received and cannot be requested again. I hope this issue will be resolved soon.
Hi, RalitsaDoych211!
Thanks for following up on this. I see you've connected with my teammate, Christian. I understand you cleared your browser cache without any success. Have you asked your reviewers to clear their cache as well? Since you haven't received an email notification about a new comment, the issue may be on their end!
I just had the same problem. A reviewer's comments did not save, and she did not realize it was not saving. This is very frustrating for clients. All the other reviewers' comments did save.
Hi MarneeKavic,
Sorry to hear that you and your team are also having trouble with comments in Review.
I see that you've already opened a support case being handled by my colleague, Christian. Thanks for sharing the affected Review link! He should be following up with you shortly.
If this is a known issue are there any measures in place to fix this ?
Hi JaneJordan1,
Thanks for reaching out!
Can you confirm if you've received any email notification of a new comment on the course? If you're not receiving this notification, the issue may be on the side of the reviewers. Please have them try the following steps:
- Reload the page and try leaving a comment again.
- Clear cache and cookies
- Update the browser to the most up-to-date version
- Disable extensions or try incognito mode
- Confirm that firewalls aren't blocking access to Articulate services, and enable this list of Articulate 360 Network Endpoints. They may need their IT team for this!
If the issue persists, please let me know here or in a support case!
Have asked reviewers to do the above and no change to not being able to save comments
I am currently having the same issue. Unfortunately, it is one of several with our team - what's the story Articulate? We would love solutions!
Hi TiaPic,
I'm sorry to hear you and your stakeholders are also struggling with comments not being saved in Review!
I'm happy to connect you with our support engineers so they can have a closer look at this issue. I've opened a support case on your behalf and sent you an email, requesting a copy of the affected Review link for testing.
You're in excellent hands troubleshooting with our team, and we can continue the conversation through your case.
This has been a big for me. I've reached out before but no solution offered has helped. It's very frustrating to reviewers who have spent time leaving comments.
Hi LB77uk,
Thanks for checking in on this.
I see that you had previously been working with my colleague Carlo, through a support case. It looks like he sent you an email with additional troubleshooting steps on 03/11/26. It's possible that email slipped by or was diverted to a junk folder. No worries! I'm happy to resend it again, for your reference.
Please let us know if you receive it!
