Forum Discussion

JaneJordan1's avatar
JaneJordan1
Community Member
2 days ago

Reviewers say comments are not saving

I am sending reviewers a link in Rise -I have published : Review>publish new version>Publish a new version of an existing item> click Publish >Click on review when finished publishing > select Share > copy the link and send to reviewer. 

This is correct right I have in the past had no problem but it doesn't seem to be working as 2 reviewers have said the comments are not saving

Am I doing something wrong or do I just restart computer and try that

 

Jane

6 Replies

  • RalitsaDoych211's avatar
    RalitsaDoych211
    Community Member
    2 days ago

    I have the same issue with several language versions of a course. I contacted support and was advised to clear my cookies, but this did not resolve the problem. Currently, my reviewers have to type the same comment several times before it appears. Each time, I provided specific instructions, and unfortunately, some comments were not received and cannot be requested again. I hope this issue will be resolved soon.

    • KellyAuner's avatar
      KellyAuner
      Staff
      17 hours ago

      Hi, RalitsaDoych211!

      Thanks for following up on this. I see you've connected with my teammate, Christian. I understand you cleared your browser cache without any success. Have you asked your reviewers to clear their cache as well? Since you haven't received an email notification about a new comment, the issue may be on their end!

  • MarneeKavic's avatar
    MarneeKavic
    Community Member
    1 day ago

    I just had the same problem. A reviewer's comments did not save, and she did not realize it was not saving. This is very frustrating for clients. All the other reviewers' comments did save.

  • JaneJordan1's avatar
    JaneJordan1
    Community Member
    1 day ago

    If this is a known issue are there any measures in place to fix this ?

    • KellyAuner's avatar
      KellyAuner
      Staff
      17 hours ago

      Hi JaneJordan1,

      Thanks for reaching out!

      Can you confirm if you've received any email notification of a new comment on the course? If you're not receiving this notification, the issue may be on the side of the reviewers. Please have them try the following steps:

      1.  Reload the page and try leaving a comment again.
      2. Clear cache and cookies
      3. Update the browser to the most up-to-date version
      4. Disable extensions or try incognito mode
      5. Confirm that firewalls aren't blocking access to Articulate services, and enable this list of Articulate 360 Network Endpoints. They may need their IT team for this!

      If the issue persists, please let me know here or in a support case!

  • TiaPic's avatar
    TiaPic
    Community Member
    18 hours ago

    I am currently having the same issue. Unfortunately, it is one of several with our team - what's the story Articulate? We would love solutions!