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naveen16's avatar
naveen16
Community Member
3 days ago

Rise 360 - SCORM File Getting Failed

Hi Team,

We have created a lessons in rise 360. when we trying to upload in our SuccessFactors it was showing as Failed status. 

 

Attached the Rise Export settings and failed status error.

Mean while SCORM File converted from Storyline is getting uploaded without any issue. and working fine.

 

Please suggest the best option.

Thank you

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1 Reply

  • EricSantos's avatar
    EricSantos
    Staff
    12 hours ago

    Hi naveen16​,

    Sorry to hear about the trouble you’re running into. I appreciate you sharing the screenshots.

    First, I recommend checking whether the SCORM file you’re uploading has the .zip extension.

    If the issue persists, here are a few steps that can help narrow things down:

    • To rule out a SuccessFactors issue, please upload your published course to SCORM Cloud and see if you get the same error.
    • If the course gets uploaded successfully at SCORM Cloud, I recommend opening a support case with your LMS provider to troubleshoot further.

     

    If you receive the same error message in SCORM Cloud, please feel free to reach out to us in a support case. We’ll be happy to take a closer look!