Hi All,I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud.Oddly the course launches fine but on re-visit they just get a blank screen.One of the difficulties is that I don’t have any access to the system to see what is happening in real time to further debug. My only real course of action was to get a bit more system specific details to see if anything here would be an issue, they have come back with the following:LMS: Kallidus Version 10.1.12Tested on desktop PC running Windows 7Browser: IE 11Pop-Up Blocker: Off Version of JavaScript: Version 8 This all looks fine and in line with the Rise browser compatibility specs.Since this runs all fine in SCORM cloud I’m at a bit of a loss as to what the issue could be. Has anyone had any similar issues and any resolutions? Or areas for the client to look into further their side of things? Thanks

Nicole, in short, Rise + Suspend Data = No go. My team and I learned this the hard way and it was a huge headache for some of the projects we where working on back then. We came up with different workarounds this issue: A) We broke-up larger RISE modules into smaller chucks without any sidebar menu. We uploaded the smaller sections into the LMS and used the divider blocks with a shortcut to start the next Rise course. From a user experience, the LMS and RISE would work like one system, however, for clients using Agile development, a small update in one module would only reset a learner to the beginning of that micro lesson, not the entire course. B) For meduim-sized courses where we wanted to keep the sidebar navigation AND the updates where minor or non-critical: We would hide the course from the LMS catalog and create a new course. This meant any current learners would still be able to complete the course without losing their progress and any new learner would be assigned the latest version. I know these are not optimal solutions, however, once we got the system and process down, we were able to keep the courses in RISE, and leverage some of the advantages this tool offers. Hope this helps. Mauricio

I am experiencing this issue too (in Totara) and just read this entire thread. Looks like the only solution proposed so far is from David Lockett -- "find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content." Is Articulate working on a fix?

Hi everyone, Was there a solution to this problem? I have the exact same issue with my Rise file. I have updated content and republished for scorm 1.2. I have uploaded the zip to the course and all i get it a blank screen. I wanted to see whether the issue lay only within an existing course so i created a new mock course and uploaded the exact same file - it worked perfectly. I cant erase learner records, etc so what would my solution to this problem be? Thank you

Hi Katie, this took a long time to solve and was found after much testing by our LMS provider (Kallidus). For us it turned out that the problem was caused after Articulate made a change to the Scorm driver file in the last Rise update (which I think was around November 2020). Our LMS couldn't handle the change (where a course was published as 1.2 but was being detected as 2004) and therefore anything that was packaged with the new driver would return a blank screen on second launch. The fix was to simply find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content. It iss a complete pain having to swap out the scorm driver every time we create or update some Rise content, but we don't have the issue any more. Incidentally there's a few mentions in this thread of testing in scormcloud. However our LMS provider stated that this doesn't fully test the granular detail and functionality of courses in the same way that a commercial LMS does, so it's a litmus test at best. I hope this helps.

Hi Chris, if Kallidus v10.1.12 is also known as Classic, then it's the same issue as we had. We are currently using Kallidus Classic (sorry only know it as this rather than the version number). This took a long time to solve and was found after much testing by Kallidus. For us it turned out that the problem was caused after Articulate made a change to the Scorm driver file in a previous Rise update (which I think was around November 2020). Kallidus couldn't handle the change (where a course was published as 1.2 but was being detected as 2004) and therefore anything that was packaged with the new driver would return a blank screen on second launch. The fix was to simply find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content. It is a complete pain having to swap out the scorm driver every time we create or update some Rise content, but we don't have the issue any more. It might be worth looking in to. My previous thread on this is https://community.articulate.com/discussions/rise-360/rise-blank-screen-issue?page=2#reply-725609

Rise blank screen issue | Articulate

StephanieSam195
Community Member
7 years ago
Hi Alyssa (and anyone else with the same problem),

Abel has let me know that he has logged it as a possible bug. He will provide further details once he has investigated the issue.
AlyssaGomez
Staff
7 years ago
Thanks for the follow-up, Stephanie!
LeckyWintour
Community Member
7 years ago
I'm having the same problem in Google Chrome - I am trying to update the course content on Rise and now all I see is a blank screen when I try to open up the course. I am not sure what else to do, I have been working on my courses for the last two weeks with no issue but today I can't see anything, I restarted my laptop (MacBook Air) but still the same issue. I also cleared my browsing data. Can anyone please help me as I am really stuck and need to work on updating my courses,
thanks, everyone!
LeckyWintour
Community Member
7 years ago
I think I may have fixed this so no need to reply. It seems Rise prefers IE but I prefer Chrome - so I grabbed the IE tab off the webstore and it thinks I am now in IE so is displaying the course content. Issue averted.
AshleyT-Pollard
Staff
7 years ago
Hi Lecky,

I'm glad to hear you're back up and running, but I'd like to figure out what's going on, as that's not what I'd expect.

Rise supports the following browsers for authoring on a Mac:

- Google Chrome (latest version)—Best experience
- Safari (latest version)
- Firefox (latest version)

And those same browsers are supported for viewing the output or a Share link on a Mac. You'll see all those noted here, and Internet Explorer is only supported for viewing output in a Windows environment.

Can you tell me were you editing the course or viewing the output? Also, are you only running into trouble with one course? Can you view my Rise course here?
LeckyWintour
Community Member
7 years ago
Hi Ashley thanks for coming back to me.

Sadly it is not working after I initially thought.

I am in the latest version of Chrome and I am editing an existing Rise - when I try and access my Rise now it is just looping so I can't even try to open any other courses to check if it is just affected by one.

Any help you can offer is really appreciated.
AshleyT-Pollard
Staff
7 years ago
Thanks, Lecky. I also responded to your standalone post, and since this appears to be an issue specific to your courses/account let's keep the conversation going there!
LeckyWintour
Community Member
7 years ago
Okay let's reply on the other post from this point forward.
Thanks Ashley
JennellHarris
Community Member
7 years ago
Hi I'm experiencing the same issues. When I upload the course into my LMS, it works up until the 3rd portion of the course. Once you click the CONTINUE button , the screen goes blank for me and 2 of my other colleagues
CraigSumner-890
Community Member
7 years ago
Has anybody tried clearing their browser cache? I find most of the time doing this solves most of my problems.
- StephanieSam195
  Community Member
  7 years ago
  I had the same issue back in May and worked with the support team to solve the problem. Asking the learner to clear their cache isnt an acceptable long term solution for me (and doesndt always work). Please find response below from articulate support team back in May:
  
  A few months ago, we introduced a change to Rise that could cause content to lock up and display a blank page if two things were true:
  
  - You had replaced a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), and...
  - A learner attempted to resume a course that had been suspended before replacing the course content.
  
  We won't go into too much detail, but the crux of the problem was a suspend_data incompatibility between the two courses, and the result was a lock-up upon resume.
  
  We’ve fixed this problem, and today one of two things will happen:
  
  - If you replace a Rise course inside your LMS with a revised version of the same Rise course, bookmarking will work as expected. Learners can suspend the course before the course is revised, and those same learners can resume the course after the revision.
  
  - If you replace a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), learners will not be able to resume the course where they suspended it before the revision. In this scenario, learners will return to the beginning of the course, but the content should never lock up.
  - MauricioVent456
    Community Member
    6 years ago
    I am having the same issue. However, this does not make sense to me:
    
    A revised version will work as expected, however, a duplicated copy of the original Rise course will not resume the learner?