Rise blank screen issue

Bumping at this issue is re-occuring for me in Rise over the last few weeks! Can someone from Articulate please advise...

Hi Allison. Have submitted a case.

I am experiencing this issue currently. I have a couple of Rise presentations I've loaded into a course prior to going live with students. After uploading a new version of the lesson, it shows either a blank page or any of the previously viewed graphics (such as the cover photo) do not show. Same thing for one Storyline uploaded to this course.

Using Agilix Buzz LMS

angular 9.0.2
Buzz 3.0.176
Chrome 81.0.4044.138
xli 2020.05.27.4534

Nicole, in short, Rise + Suspend Data = No go. 

My team and I learned this the hard way and it was a huge headache for some of the projects we where working on back then. We came up with different workarounds this issue:

A) We broke-up larger RISE modules into smaller chucks without any sidebar menu. We uploaded the smaller sections into the LMS and used the divider blocks with a shortcut to start the next Rise course.  From a user experience, the LMS and RISE would work like one system, however, for clients using Agile development, a small update in one module would only reset a learner to the beginning of that micro lesson, not the entire course. 

B) For meduim-sized courses where we wanted to keep the sidebar navigation AND the updates where minor or non-critical: We would hide the course from the LMS catalog and create a new course. This meant any current learners would still be able to complete the course without losing their progress and any new learner would be assigned the latest version. 

I know these are not optimal solutions, however, once we got the system and process down, we were able to keep the courses in RISE, and leverage some of the advantages this tool offers. Hope this helps. 

Mauricio

We have seen the white screen under these circumstances:

• Publish a Rise course to the LMS and learners start using it.
• Make a structural change to a course by either adding or deleting a Rise lesson.
• Republish the course to the LMS.
• Learners that were "still in progress" will see the white screen and will be unable to do anything, because the resume data no longer matches the course.
• We do not have the option to delete their resume data.
• We have to remove the course and reassign it before they can take the course again, but learners will lose all of their progress data and need to restart.

I've been following this thread and also a similar one on Rise showing blank screens on updates and I'm worried the bug is back - well at least for me! 

Last week I had to update some content within an existing Rise course which up to this point had been running with no issues through our LMS. Since the update, any users who had previously launched the course we presented with a blank screen if they tried to re-launch it. New users could launch the content, go all the way through it and close it. However, it wouldn't record any completion data and sat in in a learners history as not started. If they then tried to re-launch it, they got the blank screen. My content update mentioned above was just changing a few words within one page. The structure of the course had not changed at all.

Then as a further test i created a new Rise course with nothing but a heading, introductory text, an image and some summary text. I uploaded this to our LMS and as before, it launched and ran first time (but with no completion data passed back) and then second time showed me a blank screen. There were no content updates to this, so there's no suspend data issue or anything to do with the structure changing.

This seems like an intermittent issue  that has resurfaced. Can Articulate advise please.

Working with our LMS vendor, we determined that that when we uploaded the new version of the course some files that were in the ZIP file were not copied to the server.

Using the same SCORM file, we repeated the upload and that resolved the issue.

Hi Katie, this took a long time to solve and was found after much testing by our LMS provider (Kallidus). For us it turned out that the problem was caused after Articulate made a change to the Scorm driver file in the last Rise update (which I think was around November 2020). Our LMS couldn't handle the change (where a course was published as 1.2 but was being detected as 2004) and therefore anything that was packaged with the new driver would return a blank screen on second launch. The fix was to simply find an old Rise course (pre-Nov update) copy out the scorm driver and use this in any new packaged content. It iss a complete pain having to swap out the scorm driver every time we create or update some Rise content, but we don't have the issue any more. 

Incidentally there's a few mentions in this thread of testing in scormcloud. However our LMS provider stated that this doesn't fully test the granular detail and functionality of courses in the same way that a commercial LMS does, so it's a litmus test at best.

I hope this helps.

Thanks David. Unfortunately the modules we are having problems with are developed post November 2020 so your solution isn't going to fly. Think Articulate need to revert to the old driver.

Pleased to be able to say that we've resolved the issue by publishing the Rise modules using SCORM 2004 2nd edition. The problems appeared to come from publishing as 4th edition. Not sure why though.