Forum Discussion
Rise blank screen issue
Hi All, I have a client who is having an issue when re-visiting a Rise course. It works perfectly and as expected when testing in SCORM cloud. Oddly the course launches fine but on re-visit they...
Working with our LMS vendor, we determined that that when we uploaded the new version of the course some files that were in the ZIP file were not copied to the server.
Using the same SCORM file, we repeated the upload and that resolved the issue.
Thanks Karl.
Do you know whether it was an issue with the zip file being incorrectly generated from Rise or an issue with the transfer of the files to the LMS server? Given that you must have been uploading new and updated content for quite a while, it's odd that suddenly a few files weren't being transferred.
In the mean time I'll make this known to our LMS provider and see if this works.
Hi David,
The SCORM file was generated correctly.
What happened in this case, a single file was not copied over from the SCORM package to the LMS.
main.bundle.js was not copied over for some reason.
Thanks Karl. Our LMS provider did some more investigations and unfortunately it seems that all the files transferred across, so I guess I'll just have to resort to logging a case with Articulate.
I am experiencing the same blank screen after a second attempt with an updated Rise course! David, did you have any luck finding a resolution? Thanks to everyone who contributed to this thread. I've been racking my brain for hours trying to figure out what happened. I guess i better switch gears to damage control.
