Forum Discussion
Rise Closed Captions Not Working
Hello! I uploaded a video in Rise 360 that had closed captions created in Panopto, but there was no CC button on the video. I then uploaded a VTT file for it, and the CC button appeared but the captions did not when selected or deselected. I'm not sure which status is on/off. I added WEBVTT (per another discussion thread) to the beginning of the VTT file, but nothing changed. I then realized that I needed to have .en.vtt in the name, so I added that and reuploaded. Still no change. I've attached my VTT file if that helps.
Thanks for any assistance!
39 Replies
Same issue as many above. No captions and no CC option in the player during playback. This worked fine in the past flawlessly. We're just experiencing this odd behavior now. Would like to find an immediate solution for this. We have many courses where captions are used for other languages. Appreciate any help! Thanks.
Same issue as above. Loaded vtt caption file and it is not showing the CC option in the video. We have not had issues like this in the past, just today. Would love help also!
+1 for Andrea and Alex problem, i have showcased using captions in Rise as a feature that adds value and now it has stopped working. The users in the team dont send in cases, they contact me. i can do nothing about this, i am guessing until enough votes for a fix is in?
Hoping then for a quick fix and public statement / update that it has been fixed.
Credibility is badly damaged when an online system starts to "sometimes work and sometimes not". Sold as a "professional production tool" the reliability is important.Hey all!
I've still been experiencing the same issues, but I found a workaround: Since I do a lot of my video edits on Premiere I export the SRT file, then I open it with a notepad, add the text "WEBVTT" at the top leaving a line between this text and the first number. Then I replace all the commas with periods by using the find and replace feature in notes.
Click "Save As" and change the .srt to .vtt on the name of the document.
Save as file type: "All Files" and make sure you're encoding it as UTF-8.
This document loads into Rise perfectly.
It can be time intensive if you have a lot of videos you're working with, but for the sake of accessibility its worthwhile in the meantime.
We had already been using WebVTT format, but we started experiencing the issue as of this week. Even on projects where captions were confirmed working in Rise previously, the captions no longer appear on playback in Rise. @Anairis, can you go into Rise and look at any project in Rise and see if the captions are still showing up for you?
Mine are still appearing, however, this is for a course that has not been published. I'm looking at it within Rise360 and Review360 with no issues.
Problem is fixed as of now on our end. Thanks!
We are having the same inconsistency issue with captions in Rise. Some that have worked previously no longer work and others work just fine. I've tried altering the *.vtt file as stated above and it doesn't seem to help.
Closed captioning is not working after publishing to my LMS. It works in RISE preview and review. Please assist.
Hi Edward,
Try testing your course in SCORM Cloud. You may use this article for reference if you haven't used this LMS yet for testing.
If your course doesn't work in SCORM Cloud too, reach out to our support here. We will be happy to help out!
Hi Scott,
I see that you connected with my teammate, Fannie, on this issue! If you run into any trouble moving forward, please let us know!
Dear Customer Support,
WEBVTT 00:00:01.000 --> 00:00:05.330 Good day everyone, my name is June Doe. 00:00:07.608 --> 00:00:15.290 This video teaches you how to build a sandcastle on any beach
Like the others I am not able to load a vvt file into Rise. Is there a template you can provide so I can test it? Warm regards, Brad
