Forum Discussion
Rise course not opening within LMS, only on Safari
Hi all We have released a Rise course, which opens fine for colleagues on Edge and Chrome, but colleagues using Safari just get a blank screen. They don't have Edge or Chrome on their Mac and Fire...
Hi Chris, sorry your colleagues are having trouble viewing the Rise course on a Mac and Safari browser. Are the Windows and Mac users using the same network? I recommend trying the following troubleshooting steps:
1. Make sure their device and browser are fully updated.
2. Try accessing the course with a private browsing window in Safari.
3. Clear Safari's cache.
Thank you, and let us know how it goes.
