Forum Discussion
Rise is not working today.
Rise just keeps trying to open but won't. Looks like it might be a network issue? Anyone else having this problem?
Yeah, something changed behind the scenes and now we're getting blocked here. Is there a release notes I can read somewhere? Please see screenshot. Thanks.
EDIT: Found release notes, nothing that would help us identify what changed behind the scenes though :( https://articulate.com/support/article/Rise-Version-History
EDIT #2 because we love edits: If it helps, we started getting blocked after whatever change fixed the issues from yesterday.
I'm so sorry for the trouble, folks. Please log out of rise.articulate.com, then log back in.
If that doesn't work, clearing your browser cache is the next best step.
If you still cannot access Rise 360 after those two steps, let us know and we'll take a closer look.
No worries, things happen and I appreciate the quick response.
Logging out and deleting cache didn't work.
To clarify, I can access Rise360, but whenever I click on a course I get the error I sent in the screenshot.
Thank you, Joao. I'm going to open a case for you so our Engineers can investigate why this is happening. You'll hear from the team soon!
I logged back out, and back in and then cleared my cache. (again) Went one further and re-booted my machine, in case it was a connectivity issue. Nope.
Ironically, it was after I cleared my cache to conduct some testing yesterday, that I was not able to get back into Rise 360 and then received the error I attached earlier.
I'm still getting the blank screen. (attached) in Chrome.
Thank you for any help you can provide!
Hi, eLearning Developer!
Can you please check to see if you're using the latest update of Chrome? Follow these steps to update your browser, then let me know if you're able to get back into Rise 360!
How to update Chrome: https://support.google.com/chrome/answer/95414
Chrome is updated and Rise is still not working
please help
Hello,
I was eventually able to get in when I logged off my company's VPN. Thanks for your help.
Thanks for the update, Melinda!
I'm still unable to use Rise 360 in Chrome again today.
I'm not using our company VPN (which is Pulse Secure). I only turn on VPN when I need to use it to access network drives, otherwise I don't use it.
Right now, I'm using Edge, just to be able to access the modules. I'm pretty frustrated. Is there anything else I can try?
Hi there, eLearning Developer. If updating Chrome hasn't worked for you, please reach out to our team here. We'll get you some help!
Rise 360 not opening today (21st Feb.) I know there was some maintenance work yesterday, but not opening on any of my browsers.
Hi,
I have the same issue... Rise & Review not opening this morning (21-Feb) !
