Hi Pamela,
First just wanted to also give you a heads up that responding via email includes your signature here in ELH. You are welcome to visit the forum discussion and click on the "edit" below your post to remove that information. No worries on our part - just in case you don't want your information publicly!
Do you have a link to the Rise course - we'd be happy to give it a test as well? Or have you been able to get a screenshot from the other users of what they're seeing? That would help us narrow down what's causing the display differences!