Rise SCORM not displaying in Moodle on iOS

Hi Crystal. Demi has forwarded me an email from Gren regarding Case 01855996. Our problem is not with Moodle app at all. It is to do with the iOS iphone browser (Safari) showing a grey overlay block which hides the content while scrolling. I will reply to Gren's email with this updated information including all the configuration and environmental data so we can get to the bottom of the issue. Thanks!

I'd like to confirm what Alyssa said about Moodle's behaviour with the iFrame. This has long been an issue and it does even crop up on non-mobile devices if your screen is small or the window frame is small. Moodle adds a large box and an extra scroll. That's in addition to any blocks and other navigation that may be in your installation of Moodle. As Moodle is open source, it's something you'd need to go back to your own Moodle support for or help with funding some alternate code development for core Moodle. It's not something that Articulate configures or can fix. 

ETA - I'm not affiliated with either Articulate or Moodle. I'm just a very long time user of both.

Hi Tim,

Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?

That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.

If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.

If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.

Thanks Allison for your response.

In short ... Yes!  I've loaded into SCORM Cloud but as per my issue, the problem exists in an App environment.  And yes, I understand that Rise is designed for web utilisation, but my business is App based which is why this aspect needs to work.

I'm already in touch with your support team but was eager to see if anyone else out there had experienced similar issues.  Given yours is the only response, I'll assume not!

Thanks anyway.

Tim

Was there any resolution to this - as I'm seeing the same issue with the 'greyed out' portion that interferes with scrolling.

Hi Crystal. Thanks for the response. Interestingly enough, I hadn't even downloaded the Moodle Mobile app yet when I commenced testing on the iPhone Safari browser. Upon reading the initial posted problem again, I realise it has to do with the Moodle App - which is not where I'm having the problem. I shall find the thread that relates to the same scrolling issue in iOS Safari browser and have my colleague, Maggie follow up it. To be continued ;)

Hi everyone! We've tested this issue again recently and found that your courses should display normally in Moodle on iOS devices with the latest version. Let me know if I can help further.

We are seriously struggling with a similar issue. We have created many many SCORM items and uploaded into Moodle LMS. Some students are using their smartphones to complete the courses. We did realise it was probably related to Safari. So we got students to download Google Chrome app. Here is what happens: TEST 3: Accessed ACTIVITY | WHS Regulators and Regulations. After clicking the item and Enter, clicked Start. Bottom next topic/lesson link not showing unless scroll down and hold – and even then, not clickable. The only way forward is to scroll up and use the menu. (This one doesn’t have, but a previous one had a quiz – unable to access it.) Got to the last screen from the menu. Can’t see the COMPLETE. So scrolled up and clicked EXIT on top right of the screen. Got the Bye screen. The main issue is that it is absolutely essential that Moodle captures the completion (government requirement), and currently it's intermittent at best. Please help. We have hundreds of assets, some recent ones.

Hello, Verne!

We'd love to lend a hand with testing your course from mobile browsers. Would you mind sending us your LMS output file by clicking here? Thanks!

Hi Verne,

You shared your Google links in a public discussion forum. Please click here to open the discussion, and click the Edit button below your post to remove the link. 

I have opened a private case for you so our support engineers can troubleshoot this further.