Rise SCORM not displaying in Moodle on iOS

Hi.  When I view a Rise course in the Moodle mobile app on an iPhone or iPad, the Course does not fully display in the full screen format.  The app itself shows fullscreen (ie menu options in the footer section), whereas the SCORM content only shows in around 60% of the screen.

Courses show perfectly in android, so appears unique to iOS.  I've attached images to show it working as it should, and the problem one.  I'm trying to launch a customised version of this app and this is the only remaining issue, so would be super grateful for any assistance!

3 Replies
Allison LaMotte

Hi Tim,

Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?

That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.

If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.

If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.

Tim Lewis

Thanks Allison for your response.

In short ... Yes!  I've loaded into SCORM Cloud but as per my issue, the problem exists in an App environment.  And yes, I understand that Rise is designed for web utilisation, but my business is App based which is why this aspect needs to work.

I'm already in touch with your support team but was eager to see if anyone else out there had experienced similar issues.  Given yours is the only response, I'll assume not!

Thanks anyway.

Tim