Since the latest upgrade I cannot add videos. Storyline would not update automatically so I had the get the IT support to install the latest upgrade. Since then I cannot insert videos from the task bar or the slide. When I try to insert from task bar it does nothing. When I try to insert from the slide, it crashes.
Hi Julie,
Sorry to hear that you ran into this issue.
It sounds like installing the latest update caused your Storyline 360 installation to stop working properly. As a troubleshooting step, please ask your IT support to repair your Storyline 360 installation. You'll need someone with admin rights to perform the steps to ensure the repair is done properly.
If the issue persists, feel free to open a case with our support team here so we can have our support engineers reach out for additional assistance.
thanks
Kind Regards
Julie Rourke
Senior Training and Capability Analyst
Information and Digital Services
NSW Department of Communities and Justice
A: 6 Parramatta Square, Parramatta
P: 02 9765 5340
W: https://www.dcj.nsw.gov.au/
E Julie.rourke@dcj.nsw.gov.au
Working days Monday to Friday
[Communities and Justice]
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You are most welcome. Let us know how it goes!
Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!
