Forum Discussion

RavakaRakoto's avatar
RavakaRakoto
Community Member
2 years ago

size limitation of uploaded videos

hello everyone,

Do you know if there is a limit on the total number of videos that can be uploaded in a course?
Indeed, after having uploaded 8 videos (about 20Mb each), I can't upload any more videos.
It's all the time in processing...
Thanks a lot

Rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Ravaka,

    Thanks for reaching out!

    I'm not aware of any limitations with the number of videos that can be uploaded to a Rise 360 course, but the maximum size of a video that can be added is 5GB. 

    I'd like to ask a few questions to help clarify your experience: 

    • Is this happening regardless of which video you add after uploading 8 videos? 
    • Have you tested the behavior on other browsers?

    If all videos are affected, and the issue is happening regardless of which browser is used, open a case with our support team here so we can take a closer look at what's happening.

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