Forum Discussion
Software Demo issues
Hi there,
I'm currently working with Storyline for a software simulation and running into an issue. The last step of the process isn't showing. It's the results slide and without it the process is incomplete.
Has anyone ever experienced this and how did you fix it?
Thank you
Hi! That sounds quite frustrating after you've put in all the work of building the simulation. Are you able to share the Storyline file so we can try to troubleshoot it?
Hello Bianca,
I'm sorry to bug you again; However, Phil Raymundo the engineer who was assigned to our case # Case Number: 02986901
Reference ID: ref:_00D30Txo._5004y1k9nvU:ref is no longer responding to our emails once he was made aware that our IT Team was unable to extract the file he requested before coming in to help.HI Nina,
Thank you for working on this issue with me. With your permission, I'd like to review the Articulate and system logs from your computer to find out what's happening. I'll delete them when I'm done troubleshooting. Here's how you can upload your log files to me privately:
1) Download and extract this zip file on your computer: https://cdn.articulate.com/assets/kb/sl3/SupportCollect.zip
2) Right-click SupportCollect.exe and select "Run as administrator." If you see a Windows Defender SmartScreen message, click "More info" and choose "Run anyway." It should only take a minute to complete.
3) You'll see a new file called SupportInfo.zip on your desktop. Upload that file here: https://www.articulate.com/support/upload/case?ref:_00D30Txo._5004y1jca2K:ref
Here's a quick video demonstration of the process above: https://360.articulate.com/review/content/78f3521e-d487-463b-89c3-6e377df9f3be/review
I'll review your log files and get back to you as quickly as possible.
Take care and keep safe!
Best regards,
Phil Raymundo
Customer Support Engineer
Articulate Support https://articulate.com/support/Is there a way for someone to help us at this time?
Thanks, Bianca,
Nina Harvey
Hi Nina,
I may be misunderstanding the problem you're experiencing but it sounds like you're wanting to show a step by step screencast and the last step is not completing. If that's the case, it's likely that you need to use Action Fine Tuning to expand the timing of the last animation. You can try this:
1. Right-click on the screencast.
2. Select "Action Fine Tuning."
3. Beneath the lower left of the screencast display, select the "Update End Frame" radio button.
4. Press the "Next Frame" button repeatedly until you see the end of your screencast.
Yes, that's the way to handle that. Since step by step mode only shows each step (in most cases, a "click" event), it makes sense that the recording of the last step in the screencast would end shortly after the last action. Unfortunately, the actual system being recorded often takes several more seconds to update the display after the last action taken but Storyline's Record Screen feature doesn't capture those extra seconds. I find I use Action Fine Tuning as the norm, rather than the exception, when presenting step by step slides.
Anyway, glad you're all set!
Thanks Steve! Me too!
Have a great weekend everyone!
Nina Harvey
Hello Brenda! Thanks for asking. I'm not sure that I can share the file with you since it has to do with Avionte Staffing Software; However I'm in contact with a customer support engineer from Articulate 360 and also working with our network engineer to fix the problem at this time.
Have a great weekend!
Hi Steve,
Thank you Steve. That's exactly what I finally figured out with the help of this this video I got from my coworker a few days ago.
https://training.articulate.com/videos/storyline-360-software-sims
If this is the fix then, I'm good.
Thanks a bunch!
Nina Harvey
I also wanted to add that apparently Phil's emails were going to my Junk Email and I had no idea until it was brought to my attention that he was in fact communicating with me so I sent him my apologies with a screenshot of his emails in my Junk Email Box. See attachment.
Oh no! I swear we aren't trying to spam you. 😂 Thanks for letting us know, Training Team! Have a great weekend!
Hey Steve! Thanks for sharing your solution!
Training Team, if you have more questions, please let us know! Best of everything with your project!Thanks Sarah! I appreciate everyone's help with this.
Nina Harvey
