Forum Discussion

SarahFritzen-35's avatar
SarahFritzen-35
Community Member
6 months ago

something went wrong

Hello, i get the "something went wrong" message every time i want to work on certain lessons in my course. I can see them clearly when i preview them but i'm not able to edit anymore. Could you help me?

  • MiraGomez's avatar
    MiraGomez
    Community Member

    Hi Sarah, I'm experiencing the same issue in Edge but Chrome is working fine

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Mira!

      Sorry to hear you've also hit this snag!

      Testing the behavior on my end with the current version of Microsoft Edge, I was unable to replicate the same behavior. My Rise 360 courses were loading as expected!

      Do you mind sharing which version of Microsoft Edge you are using? Also, does clearing your browser's cache help the issue? If that doesn't do the trick, please connect with our support engineers through a support case.

  • Hello,

    i have the same problem with Microsoft Edge (Version 124.0.2478.80) AND Google Chrome (Version 124.0.6367.119). I've cleared my browser's cache, but it still doesn't work.

    Any other solutions? :(

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Sergej!

      Sorry to hear you've also been affected by this!

      Thanks for sharing the steps you've tried so far. I see that you've connected with my colleague Carlo, through a support case. It looks like Carlo replied to your e-mail sharing additional troubleshooting steps to try. I'd suggest giving those a shot to see if that does the trick!

  • CaleyNash's avatar
    CaleyNash
    Community Member

    I have been having the same issue and support has not been able to resolve it for me.

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Caley!

      Sorry to hear you've also run into trouble!

      I'm going to escalate your case to our senior support engineers who would be happy to look into this further! You're in excellent hands troubleshooting with them and we can continue the conversation through your case to keep all information in one spot.

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Arnela!

      Sorry to hear you've also been affected by this behavior!

      I see that you've opened a support case being handled by my teammate, Dexter. You're in great hands working with him and he should be following up with you shortly! Let's continue the conversation through your case to keep all information in one spot.

  • Hi,

    I contacted my IT Department. They were able to solve the problem. Rise is working. It was due to the network settings of my company (maybe firewall settings?).

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Sergej!

      Thanks for following up and sharing!

      Glad to hear your IT team resolved the issue! If you run into any setbacks moving forward, please let us know. Have a great rest of your week!