Storyline 3 Error: Available Memory is Low

I'm experiencing the low memory issue as well with 360. In the appdata folder > 360 > I have two folders Apicache and logs. Is it those folders that I can delete? I'm mid-project and this issue is cropping up at the worst times.

I'm on SL360 too and have found that the last couple of updates to the application have improved this situation, at least in my experience.  I'm not seeing the lagginess that I was a few weeks ago.  Interested to hear of others like yourself where you are still seeing the mem error.  I did find that when I stack too much content, like images, in to layers or in to 'states' then performance starts to suffer.  I always optimize images before import to SL to try to lessen the impact of this.  So on the current development I'm building, I'm trying to minimise the use of heavy content in layers.

My current file is less than 7MB. It has already crashed once tonight and I lost a lot of work, despite thinking I had saved the file or at least SL would recover within a few minutes. I have worked in SL for over 5 years now and have not ever seen it so buggy. I just had to close out my file because when trying to preview, I received the system low warning. I am running Chrome, a PPT and SL...that's it. Heaven help you if you open a second SL course to compare triggers...a world of hurt is coming your way.

The bugs in slide master layers are unbelievable. Format painter resizes text boxes and doesn't even copy formatting. It makes programming a custom menu especially difficult. There were a few other issues I noticed on slide master layers, but I've been fighting SL for 6 hours now and my own personal memory is running critically low. Alas, let me restart my computer so that I can open SL again.

That sounds really challenging Kimberly.  Have to agree about the bugginess generally. It does seem to be the worst it’s been for years.  

Hi Kimberly,

That's really abnormal behavior, and I'm sorry to hear it's still happening to you. I saw you had a case earlier this week, but I went ahead and opened a new case for you and escalated to our Senior Support Engineers. They'll be in touch shortly, so please keep your eyes peeled for an email from Support@articulate.com. 

Our team is looking for other examples and scenarios that are consistently showing the errors about available memory, so if you're reading this and also want to work with our team, please reach out here! 

Will do, Ashley! I'll grab screenshots and submit a case when it happens again. I received a few different messages last night, but I was focused on finishing my project. This was a first draft, so I'll definitely be working on it again soon. The "send feedback" pop-up message appeared a few times to send the error to Articulate, so hopefully that carries helpful information to the engineers as well.

While this course isn't that large, the one I just finished was over a GB, so I wonder if that has something to do with the memory drain.

Hi Ashley,

Yes, I have Storyline 3 on my personal computer and Storyline 360 on my work laptop. Unfortunately, the low memory error appears on both, and it seems worse on Storyline 360. The AppData trick works temporarily but it quickly builds up to several thousand files again in a matter of hours, sometimes minutes.

I'm not sure if the attachment will show, but I took a screenshot of the Task Manager when I had four (4) Storyline files opened from the C:\drive. Altogether, they were using over 9GB of RAM!! One file was over 3GB and two files were over 2GB!

I understand that since Storyline is a 32-bit application, the default memory limit is 2GB for each instance (per Microsoft). However, setting the IMAGE_FILE_LARGE_ADDRESS_AWARE on 64-bit systems pushes the RAM limit to 4GB (which is why I had 3 instances over 2GB at one time). Can't wait for the 64-bit version!

Thanks again.

Hi all,

Great news -  Update 3 of Storyline 3 is available!

We released a fix for the issue where preview files are not being placed in the temporary storage folder.

You can view the Version history here and you'll also be able to download Update 3 here! 

Hi Steve, 

I'm sorry you're struggling with this, as I saw you also reached out here. If you haven't yet connected with our Support Engineers, please do so as they'll want to take a look at your set up and offer advice based on that! Also, we're gathering more information about this issue so that we can work towards a permanent solution. 

Hi everyone!
I ran into this "Low memory error" when I had SL3 and now with SL 360. Even after increasing my Virtual Memory. 

I found that by saving my project as a .STORYTEMPLATE and then re-opening the project, then saving it again, I was able to save it successfully and avoid getting the error again. 

I hope this helps some of you getting the error, I know how frustrating it can be! I'm the only one on a team of 5 with SL 360 who this happens to and it sucks!