tried again today and got same result. Have task manager running to show memory utilization. Have an open case with Articulate. Not a great situation since I just purchased the subscription and this is my first development project. Management is already asking questions...
Hi, Timothy. I see your case with Ryan, and I'll follow along to help advocate where I can for you.
Can you reply back to him and let him know if any of the workaround ideas allowed you to publish your project? Our team will keep working with you to identify what is happening when you try to publish.
I would love to hear if anything was found here. We are having similar issues. I have 64GB RAM on my computer yet Storyline 360 crashes if the amount in use ever approaches 16GB and my colleague has 16GB RAM and crashes when the amount in use approaches 9GB. Sometimes these crashes are accompanied by insufficient memory error messages and other times it just crashes without explanation... super frustrating.
I can only imagine how frustrating that is, and I'm sorry it's caused you so much trouble. Our team is actively looking into these performance issues and it's really helpful to have sample files and more detailed system information from individuals who have run into it. It would also be helpful to know any steps you've gone through that have caused the behavior to occur.
Can you reach out to our Support Engineers here and share that info with them? Let me know when you do and I'll follow along and make sure this case gets to our team who is working on this issue!
6 Replies
Hi Timothy
are you publishing from your local drive?
Yes
Sent from my T-Mobile 4G LTE Device
tried again today and got same result. Have task manager running to show memory utilization. Have an open case with Articulate. Not a great situation since I just purchased the subscription and this is my first development project. Management is already asking questions...
Hi, Timothy. I see your case with Ryan, and I'll follow along to help advocate where I can for you.
Can you reply back to him and let him know if any of the workaround ideas allowed you to publish your project? Our team will keep working with you to identify what is happening when you try to publish.
I would love to hear if anything was found here. We are having similar issues. I have 64GB RAM on my computer yet Storyline 360 crashes if the amount in use ever approaches 16GB and my colleague has 16GB RAM and crashes when the amount in use approaches 9GB. Sometimes these crashes are accompanied by insufficient memory error messages and other times it just crashes without explanation... super frustrating.
Hi Steve,
I can only imagine how frustrating that is, and I'm sorry it's caused you so much trouble. Our team is actively looking into these performance issues and it's really helpful to have sample files and more detailed system information from individuals who have run into it. It would also be helpful to know any steps you've gone through that have caused the behavior to occur.
Can you reach out to our Support Engineers here and share that info with them? Let me know when you do and I'll follow along and make sure this case gets to our team who is working on this issue!
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