Storyline 360 courses - audio not playing or very delayed in published output

Hi Alyssa,

Thanks for looking into this. I really appreciate that you did so.

Here are the steps I took to test the link you provided along with my results:

1. Clicked the link.
2. The audio on slide 2 started correctly. This surprised me since it had not worked when I previously tested the project. I have been working today on this original project though, so I decided to clear my browser cache and continue the test.
3. Cleared the cache of my Chrome browser.
4. Clicked the link.
5. The audio on slide 2 did not play for the entire duration of the slide.
6. Closed the browser.
7. Clicked the link.
8. When prompted to Resume or Restart, clicked Restart.
9. The audio on slide 2 started correctly.
10. Cleared the cache of my Chrome browser.
11. Clicked the link.
12. The audio on slide 2 did not play.
13. After the seekbar indicated the slide timeline was halfway complete, I clicked the restart button on the seekbar.
14. When the frame restarted, the audio on slide 2 started correctly.

So far the only work around I have found for this is to require the student to click the next button to proceed from slide 1 to slide 2. I would prefer that when slide 1 ended, it automatically proceeded to slide 2. But the slide 2 audio does not seem to play for someone who is clicking the link for the very first time, and only plays correctly when the slide is restarted or revisited. This is of course a non-starter. Until a solution is found for this, I will update my project (and future projects) to require user advancement of slides that have audio on the following slide. I look forward to hearing that a solution to this issue has been identified though.

Thanks again,

Dave