Forum Discussion
Storyline 360 keeps crashing
Hi, Storyline 360 has started crashing randomly today. Normally after a couple of minutes after re-starting. Not doing anything particular just random freezing then closing or bringing up the feedba...
Hi Sheri,
Thank you for reaching out and sharing what you are experiencing in the latest update. This is an issue that has been reported to our team. I've added this conversation so that we can share updates with you here.
In the meantime, if you select Cancel on the pop-up, you can continue working without the program closing.
HOT TIP: This is not always correct. I selected Cancel rather than Save and the program still closed and my work didn't save.
Hello Jay!
Thank you for letting us know! I'm sorry that selecting Cancel still caused the program to close and not save your work. Have you tried looking in your temp files to recover your work?
Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
