Forum Discussion
Storyline 360 marker issue
I created a couple of markers to show the popup information (with a title and the contents) and published to html5. When open the page and hover it first time, the marker shows the title with empty content which makes the title out of the position (it supposes to show title only). When click it, it shows both title and contents which is correct. After the first time I hover it again, it back to normal, showing the title without empty contents.
Does anybody have the same issue? Any solution?
Hi Wenqing,
Thanks for including the screenshots. We have seen an issue in Storyline 360 where the title of the marker caption appears outside of the caption itself, and it looks like the same thing is happening in your file.
Would you mind if I had a closer look? I'd like to confirm that the bug we're seeing is causing this behavior in your file. You can either attach your file here in the discussion or send it to me privately by clicking here.
OK. here you are. I also sent to you privately. Thank you for your help!
Thanks, Wenqing. The problem happening in your file is related to the bug we've reported to our team. Until we find a fix, I would recommend viewing the Flash output since the problem doesn't happen there.
We're keeping an eye on how many customers this bug impacts, so I'm glad you brought this to our attention. We'll keep you posted on this bug's progress, and I'm sorry if it has caused you headaches!
Thank you.
Another question, we published our project to a SCORM package and ran through Moodle. Does it load the flash version or html5 version. Index_lms.html seems point to the flash first. But we still got this problem. Any suggestions?
Thank you again.
Wenqing
Hi there, Wenqing. The
index_lms.htmllaunch file will cover both Flash and HTML5 output. Once the course talks to the browser, it will know which version to launch based on what you chose in the publishing window.Do you remember what your publishing formats were? If you chose HTML5 with Flash as a fallback, it will always load the HTML5 output, with the exception of Internet Explorer 8 and 9.
Choose Flash with HTML5 fallback, and it will always load the Flash output unless Flash player is not enabled in the browser.
Great! It’s what I need.
Thank you for your help!
Wenqing
Hi, Alyssa
This issue is really bothering me that our project has different marker looking when view in different browser. Is there anything I can do to fix it either through authoring or browser setting.
Our client could see the normal marker shape with IE but wired shape with Google Chrome (please see the attached screen shot). I published the project with Storyline 3, and Flash with html5 call back.
Thank you.
Wenqing
Hi Wenqing,
Do you know if IE and Chrome are both showing you Flash? Chrome has started to disable it by default, so you may be seeing the HTML5 output instead. I see you shared a file earlier, is that the same one that's causing you problems? If so, I can take a look at that one to test! If it's a new file, could you share at least one of those slides here.
Hi Wenqing,
It sounds like Flash is disabled in your Chrome browser. Try these steps to change your default Flash setting, and let me know if that makes a difference!
Hi, Alyssa
Yes, IE and Chrome (my version: 61.0.3163.100) are showing my flash. Flash has no problem with IE and Chrome. My client said they have some computers that won't allow flash enabled. Therefore, we have to make sure the html5 output should also work the same way as flash does. I found other things are fine but the marker feature brought me a headache. Have you got any reports from others?
Yes, I posted another issue earlier. It's different from this one. The previous one is marker with out of title position when hover it in html5 output -- I have both title and multiple line contents in a label area. This one is the marker label style messed up in html5 output -- the arrow is inverted when hover it. I have only one line in label title area.
Thank you.
Wenqing
Hi Wenqing,
Yes, we've seen this reported from other community members, as well. Our team is still looking into this bug, and we'll keep you posted on any new information we receive.
As for the new issue you're seeing with the inverted arrow in the marker, do you have a sample slide you can share with me? This issue is new for me, too, and I'd like to have a closer look. Thanks!
Hi, Alyssa
I did multiple tests and found that for html5 publish, the combination of this setting (Home/Player/Custom/Other/Player size) and browser size would affect marker performance.
If select "Lock player at optimal size", publish to html5, and review in a browser (no matter IE, Google Chrome), marker would be normal in a browser with big size. When resize the browser (reduced), the marker (arrow) starts to shrink until it goes to invert.
I attached the file for you. You may take a look. It would be appreciated if you could provide suggestions.
Thank you for your help.
Wenqing
