Forum Discussion

KieferVanhae339's avatar
KieferVanhae339
Community Member
6 months ago

Storyline Issues when publishing in Rise

Hi,

I'm encountering issues with the storyline blocks in my Rise course when I publish it either on review 360 or for scorm. Audio doesn't play on some slides and sometimes a black screen appears instead of the next slide. When I test on other devices the problems remain but they happen in different parts of the course. When I go trough the storylines outside of Rise there are no problems. In Rise's preview mode there are also no problems. I suspect something is going wrong when I publish the course. I've tried manual upload of the storyline blocks but it doesn't seem to make a difference.

I have published very similar courses in the past without any issue and haven't made any changes in the settings.

Any help or advice would be greatly appreciated.

Rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    6 months ago

    Hi Kiefer, 

    Thanks so much for reaching out. I have a few questions for you!

    • I understand you've used different devices to test this. What browser are you currently using? Is there a change in the Storyline Block experience if you use a different browser? 
    • Have you tried testing your course using SCORM Cloud? Here's how to test your course in SCORM Cloud: 

    If you can replicate the behavior in SCORM Cloud, would you be willing to share a link to your Rise course in a support case? We'd be happy to take a closer look on our end. 

    • KieferVanhae339's avatar
      KieferVanhae339
      Community Member
      6 months ago

      Thank you for your reply!

      We have tested using Google chrome and Safari. Both had similar issues but on different slides sometimes. It worked without issues once on google after I deleted my browser cache but for other this fix didn't work.

      When going through the course in scorm cloud there are no issues. But our clients ofter go through the courses using review 360 or the zipped file itself ,before uploading into their LMS, to give feedback. I have filled in the support case and added a link to review and the scorm file.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    6 months ago

    You're welcome, Kiefer! 

    Thanks so much for this update. It's helpful to know the behavior when testing this out in SCORM Cloud. Great call opening a support case! One of our talented Support Engineers will be in touch shortly via email. We appreciate your patience. 

    We'll continue the conversation over in your case!

    Have a wonderful afternoon! 

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