Forum Discussion
Transfer of Licensing from Local to Centralized
Hi Team,
There has been a change in the procurement strategy for Articulate 360 in my organization wherein the model is a centralized one now. Earlier me and my team were directly dealing with the vendor and renewing the licenses but now the central procurement team is doing it. My concern here is that what happens to the modules especially made in RISE360 if the license renewal gets delayed and crosses the due date? Will we loose all the content? Are there ways to backup the modules or save them in some way to be able to access them later on? Also what could happen to the admin role(one who assigns the seats)? Since it was earlier managed by someone in my team, can it get changed in this process? Who will have the access to assign the seats in the software?
1 Reply
Hi DeeptiMishra-ec,
I'm more than happy to help here!
When a subscription expires, you'll no longer have access to Rise 360 to create, edit, or publish content. You'll want to be sure to export courses as web or LMS packages before the subscription expiration date. If you want other Rise 360 authors to edit or publish your courses after you no longer have access, you can send copies of your files to other Articulate 360 subscribers, or, you can transfer ownership of your courses to other Articulate 360 Teams subscribers before your subscription expires.
We'll keep your online data—including Rise 360 content, question banks, and block templates—intact up to six months after your paid subscription expires. Rise 360 content is linked to your Articulate ID, so if you're added to a team with the same Articulate ID, within those six months, your content should still be there. Here's a helpful resource on what to do before canceling your subscription or letting it expire.
If there's no lapse in the subscription, you won't have to worry about your content! The account owner will remain the same unless requested to be changed. They're the person who bought the subscription, is responsible for billing management, and is the only one who can buy more seats. The account owner is also an account admin, so they can manage all users, groups, and admins for the whole team. Here's a breakdown of roles and permission on an Articulate 360 team.
Lastly, if your current subscription does expire, it will be up to the new account owner to assign admins and seat holders to the team. If you have any questions on your subscription, I recommend reaching out to your account admin for details. I hope this helps!
