Hi there, I've searched for a solution, but I don't see one. I know that the course owner in Rise can transfer the course ownership to another team member. I am the coordinator of our team. What happens if a team member (course owner) leaves, and we need to transfer ownership of that course to someone else? How do we do that? Our "admin" says that's not a function the admin can perform. Thanks for any help!

Hi Amy and welcome to E-Learning Heroes :) Thanks for reaching out! There isn't a way to access another user's Rise courses, but I can see how it would be valuable in cases like this where a user is no longer part of the team. We do have this submitted as a feature and we're tracking requests, so I've added this conversation so that we can update you when we can as well.In the meantime, you can access Rise courses for a user that's no longer on your team with some help from your IT staff. Here's how: 1) Ask your IT staff to temporarily forward the user's email address to you or to grant you temporary access to their email account. You'll need this to complete step 3 below. 2) Add the email address back to your Articulate 360 Teams account as a user, temporarily. 3) Reset the user's Articulate 360 password here.4) Sign into Articulate 360 with the user's email address and new password.5) Transfer ownership of each Rise course to another user on your team.6) When you're done, you can remove the user from your Articulate 360 account. To avoid this scenario going forward, we recommend asking users to transfer their Rise courses to new owners before leaving the team, if possible. Hope that helps in the meantime.

This really should be looked at as a feature. Our Admin should have a more admin-like proof set and capability. Is this being looked at for future releases? I see the largest impact for Rise, but also Storyline when using Articulate teams. We have shared slides but only the individual who posts those shared slides have the ability to remove them. So if that individual leaves our team or someone else posts some random shared slides into the team slides area, only the individual that posted can remove them.

Hi, I would also like to have the updates regards to transferring content to other team members as an admin or group admin! There was a news letter on this topic on 11th of december, stating the following: There’s goodness for Articulate 360 Teams admins coming, too. Soon, admins will be able to transfer people’s content when they leave the team, and different admins will be able to manage different groups of seats. Thanks!

Hi Kim! When someone leaves your team, it's up to the team admin to decide what to do with the user's content. The admin can transfer it to another team member, delete it, or do nothing with it. This screenshot shows what your admin saw when removing the user from your team. If the admin chose the Nothing - just remove user from team option, here's how you can get that content back: STEP 1:Add the user back to your team with the same email address they used before.Ask your IT staff to temporarily grant you access to it or to forward incoming messages to you. Then click the activation link in their email invitation. After reactivating the user's team membership, your IT staff can disable the email address again. Most organizations find it's trivial to temporarily reactivate an email address to demonstrate that they have control over it. This is a safeguard for your organization, for us, and for the data being transferred to a new owner. I know you mentioned your IT staff doesn't want to temporarily grant you access to that email address, but that's your easiest and safest method for getting access to the Rise 360 content. STEP 2:Remove the user from your team again and choose the option to transfer their content to someone else. This article describes where the new owner can find content that was transferred to them. Let me know how it goes!

Hi Graeme, Our team is looking into the issues around transferring Rise content if an author leaves the team or company, so we'll share updates with you as soon as we can on that! As for the Storyline teams slides, I haven't heard a lot of discussion around that here in ELH. Since we recommend the .story file to be saved locally, they're always connected to the author. I can share with our Product team your need on removing Team Slides though. Hopefully, no one is posting random slides that y'all would need to have removed! 😉

Transfer Ownership If Member Leaves | Articulate

BrianCook-83a91
Community Member
6 years ago
commenting to follow as well
ShannanMortimer
Community Member
6 years ago
A related question. Can a rise project be transferred to member of another team the has a rise subscription?

This would also apply to a member that joins a new team but it is agreed they can take scaffolding work with them.
- AllisonLaMotte
  Staff
  6 years ago
  Hi Shannan,
  
  Yes, you can transfer a course to anyone else with an Articulate 360 Teams subscription, even if they're not on your team. Here's how that works.
  
  If you need to send your course to someone who doesn't have a Teams subscription, you can send them a copy. Here's how that works.
  
  Let me know if there's anything else I can do to help. :)
  - KarelWagner
    Community Member
    3 years ago
    Hi,
    
    I have the same concern as most everyone that has commented. I had someone assist in a project by developing content. They have made me a collaborator and I can edit. But I can't move it to the project folder, or export it for our LMS. Perhap in your discussion to build in transfer capabilities, you will consider 'co-owners' allowing team members to do all that the author can do.
AllisonLaMotte
Staff
6 years ago
Hi everyone,

Good news: now it’s easy to transfer Rise 360 content from one team member to another when someone leaves the team.

Check out this video to see how it works and this step-by-step tutorial for more details.

And these aren't the only cool features we released today! Visit our what’s new page for the full list.

Let me know if you have any questions or comments. :)
AlyssaGomez
Staff
5 years ago
Hi Susan,

Thanks for reaching out here and in this other discussion! I'm happy to help. Let's keep the conversation going over there!
KimTews
Community Member
5 years ago
I have this exact problem. Someone left the company and we need access to a course he built. He didn't transfer ownership. Have there been any updates to this process? Our IT department isn't going to allow us to temporarily forward his email address link recommended below.
- KarlMuller
  Community Member
  5 years ago
  Kim see Allison's comments (three posts above yours) where she references these resources:
  
  Video https://community.articulate.com/discussions/rise-360/new-in-articulate-360-teams-transfer-content
  
  Detailed Instructions https://community.articulate.com/series/articulate-360-teams/articles/managing-content-when-users-leave-your-team
MandyHa-6e8594c
Community Member
5 years ago
Hi, I have an urgent issue. I've transferred ownership to a colleague through her 30 day trial account but the account has expired and she didn't transfer ownership back to the team in time. Is there any way to resolve this issue with a quick fix? Can the admin person reassign transfer of ownership?

Thanks
AlyssaGomez
Staff
5 years ago
Hi Mandy! I'm going to start a support case for you so we can work together to find a solution. Keep an eye out for an email from me coming soon!
MandyHa-6e8594c
Community Member
5 years ago
Fantastic - thanks. Look forward to hearing from you.
JamieHamilto247
Community Member
5 years ago
I have a similar question. A member of our team recently left, and ownership of all their courses was transferred to me (Storyline and Rise) as their manager. I will not be working with the content and would like to transfer all of it over to another designer. Is there a way to do this in bulk without having to move each course individually? Thank you!
AlyssaGomez
Staff
5 years ago
Great question, Jamie!

The Storyline 360 files can be transferred in bulk. You can use a network drive to share access to all Storyline 360 files with another author.

On the other hand, there isn't a way to send Rise 360 courses to another author in bulk. Instead, you'll want to send a copy of each course to the new author.