Trigger-Bug in Storyline

Hi Aileen,

Thank you for reaching out and letting us know! 

The behavior you are describing doesn't sound quite right, so I am going to open a Support Case so we can take a closer look. If you can share your file and the error report with us, that would help out greatly! 

Please be on the lookout for an email from Articulate Support! 

HI,

I'm also having the same issue since last update. Articulate just crashing on me all the time for no reason.

I'm using the latest build v3.39.21985 

Thanks for contacting our support team about this issue as well, Frederick. I can see that you are working directly with Chester.

Hi, would it be possible to get an update on this, this seems to occur for me on the last update and it is anytime i click on the trigger panel to change the trigger object or action via the dropdown shortcut without going into the full trigger window. This becomes very hard to do multiple motion path triggers.

Hi all,

Thanks for your patience as our team investigated the issue where Storyline 360 could behave erratically or crash when using a non-English interface. We released a hotfix today in Update 3.39.22088.0 that should resolve that issue. 

If you run into any other trouble, please do let us know! Our Support Team is ready to help. 

Hi Ashley, just to inform you that with the latest update, the problem still persists. So i have to go to the old trigger workflow as a workaround.

Hi David!

We'll want our Support Engineers to take a look at the file if you're still seeing this bug in Update 39 for Storyline 360! 

Please use this link to connect with our Support Engineers!

Hi Lauren,

I have submitted case: 02271819

Thanks,

David

Hello David, 

I also have the same issue. Are there any news from the support team?

Thanks, 

Christian

Hi Christian,

I was able to take a look at David's case and we were unable to replicate the issue and a new laptop alleviated the issue for him.

The first step would be understanding the steps to reproduce the issue and I'm curious if the issue happens in any course you are working on or just this particular one?

• If you cannot re-create the issue in a new course, it may be file specific and I would advise you to import the file into a new one and proceed.
• If it's happening in any/all files, you should conduct a repair of your software.

If you'd prefer to work privately with our support team, then with your permission, please share your project file. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.