Forum Discussion
Trigger Wizard Won't Open
Hello!
I have a hard due date on a project coming up SOON. All of a sudden, the trigger wizard won't open. I have to press escape to 'unfreeze' the program and do anything else. I have uninstalled and reinstalled (restarting my computer in between) and followed instructions I found on another thread.
I am currently using a free trial of the software and I was going to use the project as part of my business case to get my company to purchase.
I'm under a serious time crunch and appreciate any help I can get.
Thanks!
Hi Anne,
Sorry to hear it's happening with every file, but I'm glad you're up and running smoothly on your personal laptop. We want to make sure you have the same smooth experience on your work computer, as well! It sounds like this could be related to your system--if you get stuck again, reach out to us by clicking here. Our Support Engineers will work with you one on one based on your particular set-up.
If you do open a case, be sure to let us know the case number so we can follow along. 🙂
Hi Anne
hard to say what's happening.
Are you working from your local drive and not an external/network or usb drive as that can cause stability issues.
Have you tried creating a new project file and importing your current file in?
Hi Anne! I'm glad that you reached out, and I'm so sorry you're feeling under pressure!
It sounds like you've tried going through some steps to repair the software.
- What version of Storyline are you using (2, 3, or 360)?
- Is this happening in every project that you work in?
Like Wendy suggested, I would try to open a new project and import your existing slides into it to see if you can continue working.
Hello,
I'm using Storyline 3. It happens in every project I'm in. Even when I open a new project and try to add a trigger to a blank slide. The IT folks suggested I let them re-image my computer and upgrade from Windows 7 to Windows 10. That's in process right now.
In the meantime, I downloaded Storyline 3 on my personal laptop, which runs Windows 10, to continue my trial and so far, I'm not having any issues there.
Storyline has always been my preferred authoring tool (I've been forced to use Captivate for the last year and I can't stand it), but this is going to be a tough sell if the issue is in the software and not due to my operating system.
I appreciate your help and any input you have! 😊
Anne
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I'm running into this same problem! Every file I try to use freezes when trying to insert a trigger.
Hi Kandiace, and welcome to E-Learning Heroes. 😊
You did the right thing by reaching out to the support team directly. I can see that you are already working directly with Gerald, so you're in great hands.
Gerald diagnosed it correctly. It was a "multi-monitor" problem. When I disconnected the second monitor, it solved the problem.
I appreciate the update, Kandiace. I'm glad to hear you were able to nail down the culprit.
