Forum Discussion

MichaelGarramon's avatar
MichaelGarramon
Community Member
2 days ago

Try Mode Slide Flickering First Frame when transitioning to next slide

Hi,

I'm having an issue now with my project since I installed the v3.93.3359.0 update a half hour ago.

I've created a series of step by step slides using Try Mode. Before the update, when I preview the Try Scene and do an action on a slide, like click a hotspot to play the video recording and advance to the next slide, you can see the video recording play and then advance to the next slide, as expected. But now, after the update, just before the preview advances to the next slide, the first frame of the video recording flashes onto the screen. After the flash of the first frame, the slide advances. This is very off-putting.

This didn't happen before the update. Did something, like a setting, changed without me noticing that I need to fix? Please advise.

  • Hi MichaelGarramon

    Thanks for reaching out. Sorry to hear you've run into this snag. I was unable to recreate this flickering behavior on my end.  

    Do you experience this same behavior if you recreate this in a brand new .story file? 

    It would be helpful if you could take a screen recording of what you're experiencing and share your file with us. We'd be happy to investigate this further! Feel free to share in this thread or privately in a support case.

    Looking forward to hearing from you!